Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Top Seller US Bank 2005 and 2006
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Theresa Bentley

Middleton,ID

Summary

I have worked retail jobs for years as extra income. I am able to follow instructions,use registers,merchandise and upsell. I am prompt and work very hard. I have worked for Nordstrom (inventory),The Disney Store, Hallmark, Ross and Pier 1.

Overview

8
8
years of professional experience

Work History

DMV Title Clerk

Edmark Toyota
07.2017 - Current
  • Processed vehicle title transactions efficiently to ensure compliance with local regulations.
  • Updated and maintained accurate records in DMV databases for vehicle ownership changes.
  • Assisted customers with inquiries regarding title transfers, registrations, and related documentation.
  • Coordinated with state agencies to resolve discrepancies in title documentation swiftly.
  • Trained new staff on best practices for processing titles and utilizing software systems effectively.
  • Streamlined title processing procedures, reducing turnaround time for customer requests significantly.
  • Monitored changes in DMV policies to maintain up-to-date knowledge and ensure compliance.
  • Assisted customers with complex title issues, providing guidance on necessary steps to resolve problems.
  • Enhanced office productivity by managing a high volume of title applications and paperwork daily.
  • Ensured accuracy in documentation through careful verification of legal signatures, titles, and other records.
  • Simplified processes for lien releases, helping customers navigate complicated situations more easily.

Scheduling Manager

MAV Event Services
07.2017 - Current
  • Streamlined scheduling processes to enhance operational efficiency and reduce conflicts.
  • Led cross-functional team meetings to align schedules and resource allocations effectively.
  • Developed training materials for new staff on scheduling software and procedures.
  • Implemented system enhancements that improved schedule accuracy and responsiveness.
  • Analyzed historical data to forecast scheduling needs and optimize workforce deployment.
  • Resolved schedule conflicts swiftly, ensuring minimal disruption to operations and client satisfaction levels.
  • Monitored ongoing projects closely, adjusting schedules as needed to accommodate unforeseen changes or delays.
  • Served as central point of contact for all outside vendors.
  • Conducted meetings to update management and staff members on progress.
  • Received and screened phone calls and emails.

Education

High School Diploma -

Kuna High School
Kuna, ID

No Degree - Business

Boise State University
Boise, ID

Skills

  • Teamwork
  • Customer service
  • Problem-solving
  • Time management

Accomplishments

  • Supervised team of 21 staff members.

Timeline

DMV Title Clerk

Edmark Toyota
07.2017 - Current

Scheduling Manager

MAV Event Services
07.2017 - Current

High School Diploma -

Kuna High School

No Degree - Business

Boise State University

Top Seller US Bank 2005 and 2006

Outsold all US Bank branches two consecutive years to earn trips for the entire branch.

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Theresa Bentley