Theresa Brown
La Crosse,VA
Summary
Dedicated professional with strengths in customer service and housekeeping. Known for exceptional attention to detail and problem-solving skills, consistently enhancing guest satisfaction and operational efficiency.
Proactive and adaptable individual Skilled in teamwork and effective communication, contributing to enhanced guest experiences and streamlined operations. Ready to leverage expertise in a dynamic environment.
Overview
16
16
years of professional experience
Work History
Housekeeper
Marriott
South Hill, VA
03.2025 - Current
- Maintained cleanliness of guest rooms and public areas, ensuring high standards of hygiene.
- Performed detailed cleaning tasks using industry-standard tools and equipment.
- Assisted in training new housekeeping staff on procedures and safety protocols.
- Managed inventory of cleaning supplies, reporting shortages to management efficiently.
- Responded promptly to guest requests for additional services or supplies, enhancing satisfaction.
- Conducted regular inspections of guest rooms to ensure adherence to quality standards.
Warehouse Worker
Amazon
Richmond, VA
04.2025 - 01.2026
- Operated warehouse equipment to efficiently handle and transport goods.
- Maintained accurate inventory records using automated systems.
- Collaborated with team members to optimize workflow and productivity.
- Trained new employees on safety procedures and operational protocols.
- Consistently lifted materials weighing as much as 50 pounds.
Customer Service Representative
Conduent
South Hill, VA
06.2023 - 11.2024
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Utilized CRM software to track customer interactions and ensure timely follow-up.
- Assisted in training new team members on customer service protocols and systems.
- Collaborated with cross-functional teams to address complex customer issues efficiently.
- Developed knowledge of products and services to better assist customers with inquiries.
Disability Claims Representative
Thrivent
South Hill, VA
02.2020 - 09.2022
- Evaluated disability claims for accuracy and compliance with regulatory standards.
- Collaborated with medical professionals to gather necessary documentation for claims processing.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Analyzed complex claims to identify discrepancies and recommend resolutions to management.
Cashier
Cornerstone
Emporia, VA
06.2017 - 08.2017
- Implemented strategies to reduce wait times, enhancing overall customer satisfaction.
- Collaborated with management to streamline cash handling processes for increased accuracy.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Cashier
McDonald's
Skippers, VA
08.2010 - 06.2017
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of work area to ensure safety standards.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in training new team members on operational procedures and customer interaction techniques.
- Monitored inventory levels, restocking supplies to meet demand during peak hours.
- Greeted customers entering store and responded promptly to customer needs.
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
High School Diploma -
Park View High
South Hill, VA06.2007
Skills
- Teamwork
- Housekeeping
- Customer service
- House cleaning
- Warehouse worker
- Self-motivated and disciplined
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Customer complaint resolution
- Active listening
- Critical thinking
- Problem resolution
Timeline
Warehouse Worker
Amazon
04.2025 - 01.2026
Housekeeper
Marriott
03.2025 - Current
Customer Service Representative
Conduent
06.2023 - 11.2024
Disability Claims Representative
Thrivent
02.2020 - 09.2022
Cashier
Cornerstone
06.2017 - 08.2017
Cashier
McDonald's
08.2010 - 06.2017
High School Diploma -
Park View High