Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Theresa Bryan

Philadelphia

Summary

Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Medical Assignment Supervisor

Abbottsford Falls Family Practice
06.2017 - Current
  • Supervised medical assistants, ensuring adherence to clinic protocols and patient care standards.
  • Trained and mentored staff on best practices in patient management
  • Implemented process improvements that enhanced workflow efficiency and reduced patient wait times.
  • Coordinated scheduling for medical staff, optimizing resource allocation while maintaining service quality.
  • Developed training materials for new hires, fostering a culture of continuous learning and development.
  • Evaluated performance metrics to drive strategic initiatives aimed at improving patient satisfaction scores.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
  • Streamlined inventory management processes, leading to more organized and efficient stock handling system.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
  • Evaluated staff performance and provided coaching to address inefficiencies.

Department manager

CONWAY STORE INC
07.2007 - 06.2016
  • Provided customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Directed and supervise employees engaged in sales, inventory-taking, reconciling cash receipts
  • Inventoried, stock and reorder when inventory drops to a specified level.
  • Estimated consumer demand and determine the types and amounts of goods to be sold.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Established credit policies and operating procedures.
  • Kept records of purchases, sales, and requisitions.
  • Performed work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise

Education

Brightwood Career Institute
Philadelphia, PA
06.2017

High School Diploma -

Olney High School
Philadelphia, PA
06-2000

Skills

  • HIPAA compliance
  • Patient scheduling
  • Customer service
  • Medical terminology knowledge
  • Vital sign monitoring
  • EMR / EHR
  • Direct patient care
  • Procedure assistance
  • CPR
  • Electronic medical records
  • Immunization administration
  • Phlebotomy techniques
  • Specimens collection and processing
  • Patient assessments
  • Medical procedures
  • Sterilization techniques
  • Medical supply inventory
  • Inventory and supply management

Certification

  • CPR
  • FIRST AID

Timeline

Medical Assignment Supervisor

Abbottsford Falls Family Practice
06.2017 - Current

Department manager

CONWAY STORE INC
07.2007 - 06.2016

Brightwood Career Institute

High School Diploma -

Olney High School
Theresa Bryan