Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Theresa Cardinal

Theresa Cardinal

Los Angeles,CA

Summary

Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

14
14
years of professional experience

Work History

Telephone Operator

MV Crystal Cruises
04.2017 - 03.2022
  • Answers incoming calls
  • In charge of restaurant reservations
  • Direct call to guest rooms, staff, or departments through the switchboard
  • Places outgoing calls
  • Logs all wake-up call requests and performs wake-up call services
  • Provides information about hotel/ship services to guests
  • Provides paging services for hotel guests and employees
  • Knows what action to take when an emergency call is required
  • Monitors automated systems including fire alarms and telephone equipment when the engineering and maintenance department is closed
  • Assists in reporting telephone equipment or service complaints and problems
  • To be fully aware of and adhere to health and safety, fire, and bomb threat procedures
  • Multitasking abilities will come in handy, because a switchboard operator may be asked to do other jobs as well
  • Open and close telephone functionality on the hotel front office software
  • Set up conference calls in different locations and time zones
  • Assist the Concierge in coordinating guest requests for services
  • Provides world-class service to guests at all times and deals with guests' complaints and comments in an efficient and timely manner.

Housekeeping Assistant

MV Crystal Cruises
01.2012 - 01.2017
  • Maintaining the cleanliness and sanitation of guest suites, corridors, and pantries following USPH procedures.
  • Providing turn-down services, replenishing amenities, and addressing guest needs with a focus on exceptional service.
  • Maintaining a tidy and organized work area, including lockers, trolleys, and cleaning equipment.
  • Reporting to Housekeeping Supervisors for any property damage or issues and potential hazards to ensure the safety of the guests.

Sales Executive

Grand Regal Hotel
03.2013 - 09.2013
  • Identifying and pursuing new business opportunities including corporate accounts, group bookings, and events.
  • Building and maintaining strong relationships with existing and potential clients through regular communication, meetings, and presentations.
  • Negotiating contracts, rates, and terms with clients to secure business and maximize revenue.
  • Collaborating with the events team to plan and execute events, ensuring seamless execution and guest satisfaction.
  • Ensuring high levels of customer satisfaction and encouraging repeat business and positive referrals.

Office Administration / Receptionist

MEDICard Philippines Inc.
02.2009 - 12.2010
  • Providing a friendly and professional welcome to visitors, clients, and employees.
  • Handling incoming calls, directing them to the appropriate person or department, and taking messages.
  • Sorting and distributing mails, managing emails, and handling other forms of communication.
  • Ensuring the reception area is clean, organized, and presentable.
  • Assisting with tasks like ordering supplies, maintaining office equipment, and managing calendars.

Receptionist

Rockwell Club
08.2008 - 02.2009
  • Providing information about gym services, memberships, classes, and other offerings.
  • Answering and directing calls, responding to inquiries, and taking messages.
  • Keeping accurate records of member formation, attendance, and transactions.
  • Ensuring the area is clean, organized, and welcoming.
  • Checking memberships and identification, and enforcing gym policies.
  • Scheduling classes, appointments, and other activities.
  • Preparing the gym for opening and securing it at the end of the day.
  • Coordinating with trainers to schedule classes and appointments.
  • Ensuring the safety and security of the gym and its members.

Proofreader

ASEC Asia Inc.
11.2007 - 07.2008
  • Reviewed documents for grammar, punctuation, and formatting errors.
  • Maintained up-to-date knowledge of industry standards in proofreading practices.
  • Reviewed and edited documents to fix grammatical and spelling issues.
  • Reviewed, proofread and corrected content for accuracy of grammar, spelling, punctuation, syntax and formatting.
  • Corrected typos in printed materials before going into production phase.
  • Proofread marketing materials such as brochures and advertisements.
  • Checked page layout elements such as headings, subheadings, columns, font sizes and graphics.
  • Worked closely with designers to ensure that the finished product was free from errors.
  • Ensured that the final documents adhered to established style guidelines and standards.
  • Corrected grammar, spelling and tense errors to copy and manuscripts.

Education

Bachelor of Science - Hospitality Management

University of St. La Salle
Philippines
03.2007

Skills

  • Exceptional customer service
  • Telephone etiquette
  • Clerical Support
  • Mail Management
  • Excel Spreadsheets
  • Mail Sorting and Distribution
  • Data Entry
  • Documentation and Reporting
  • Microsoft Office
  • Data Recording
  • Google Drive
  • Outgoing Mail Preparation
  • Record Sorting and Filing
  • Ability to work effectively both independently and as part of a team
  • Detail-oriented

Languages

English
Full Professional
Tagalog - Fluent
Native or Bilingual
Spanish
Limited Working

Timeline

Telephone Operator

MV Crystal Cruises
04.2017 - 03.2022

Sales Executive

Grand Regal Hotel
03.2013 - 09.2013

Housekeeping Assistant

MV Crystal Cruises
01.2012 - 01.2017

Office Administration / Receptionist

MEDICard Philippines Inc.
02.2009 - 12.2010

Receptionist

Rockwell Club
08.2008 - 02.2009

Proofreader

ASEC Asia Inc.
11.2007 - 07.2008

Bachelor of Science - Hospitality Management

University of St. La Salle

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