Theresa Clark
Lumberton,NJ
Summary
Proven leader and effective mentor with a track record of enhancing mentee potential at All In Solutions. Skilled in organization and role modeling, demonstrated through exceptional teamwork and collaboration. Excelled in fostering professional growth, achieving significant behavioral improvements without compromising service quality at South Star Diner. Expert in scheduling and upselling, contributing to a positive and productive work environment.
Overview
3
3
years of professional experience
Work History
Mentor
All In Solutions
04.2023 - 12.2024
- Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
- Enhanced mentee performance by providing personalized guidance and support.
- Served as role model for mentees by demonstrating strong values and ethical standards.
- Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.
- Assisted mentees in developing self-confidence and positive self-image.
- Offered constructive feedback on mentee progress, enabling them to refine their skills and enhance their potential.
Server
South Star Diner
03.2022 - 02.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
Academic - Communications
Pemberton Twp High School
Pemberton, NJ07.1988
Skills
- Teamwork and Collaboration
- Effective Leadership
- Team Collaboration
- Organization
- Role Modeling
- Behavior improvements
- Scheduling
Timeline
Mentor
All In Solutions
04.2023 - 12.2024
Server
South Star Diner
03.2022 - 02.2024
Academic - Communications
Pemberton Twp High School
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