Summary
Overview
Work History
Education
Skills
Timeline
73
Theresa Correira

Theresa Correira

Emporia,KS

Summary

Hardworking employee enthusiastic about learning Workforce Services Specialist field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

20
20
years of professional experience

Work History

OTR Truck Driver

Marquardt/Skyway
Yankton
08.2023 - 07.2024
  • Drive OTR delivery goods to various locations in US.

Truck Driver Class A

R E Garrison Trucking
Cullman
01.2022 - 03.2023
  • Drove tractor and trailer to weigh stations before and after loading and along routes to document weights and comply with state regulations.
  • Collected delivery instructions to verify freight and routes for on-time delivery and adjusted routes based on changing conditions.
  • Collected delivery instructions to verify freight and routes for on-time delivery and adjusted routes based on changing conditions.
  • Increased overall productivity by effectively planning trips, minimizing delays, and maximizing driving hours within legal limits.

Class A CDL Truck Driver/OTR Trainer

CR England
Salt Lake City
07.2018 - 12.2021
  • Obtained class A cdl July 15th looking to further career In the over the road field
  • Trainer for new graduates of cdl program
  • Trainer on Reefer guide them with importance of how to secure transport the goods whether be dry box or temp setting
  • Trainer on flatbed with PODS show the trainee how to throw and attach straps
  • Guide the trainee in using the qualcom so they are able to do there job efficiently
  • Instruct the trainee of the laws and practices of being a truck driver from scales to weigh stations.
  • Met DOT requirements by maintaining current records and documenting reportable incidents.

Imaging Support Associate/ General Clerk III Team Lead

Exela Technologies
London
09.2013 - 07.2018
  • Lead team members regarding processing mail as it comes in for the Marketplace
  • Provided floor support for questions regarding the process of documents
  • I verify the team members adhere to the rules and regulations regarding the consumers information and that PII is strictly enforced
  • Scan in mail for electronic prep process after it has been opened and processed through document prep area
  • Verify mail has been processed correctly such as staples removed
  • QA in Kofax verify documents that have been scanned and ready for Electronic Prep, Reprocess and Rescan documents that are hard to read, distorted due to scanning, deleted pages and incorrect labeling of documents
  • Electronically process applications and documents for health care
  • Electronically attach documents to client files
  • Provide support to coworkers when needed.

General Clerk 1

CSC
Barbourville
09.2010 - 05.2013
  • Answers incoming phone calls on behalf of client; provides accurate and appropriate information to callers
  • Places outbound customer service or customer satisfaction calls, as required by client
  • Completes call guides; gathers and verifies required information
  • Attends telephone skills and program information training sessions; adheres to established levels of service
  • Adheres to established customer service and documentation standards within required time frames
  • Adheres to contact center scheduling, ensures telephone coverage during contact center hours of operation
  • Perform clerical or administrative duties as assigned.

Cashier

Katerina Convenience Store
Fall River
03.2009 - 07.2010
  • Process orders by collecting cash payments from the customers
  • Making change or charging purchases to the customers' credit cards and providing customers with receipts
  • Clean, collect, and dispose of outside trash
  • Order stock, and price and shelve incoming goods, provide aid and customer service.

Extern

EOS USA
Brockton
04.2010 - 05.2010
  • Processing claims for motor vehicle accidents through insurance companies
  • Contacting patients, insurance agencies and attorneys via phone or mail for Pip information
  • Entered new patients into system for billing purposes
  • Completed 180 hours of externship.

Reservation Specialist

Starwood Hotels
Fall River
01.2005 - 01.2007
  • Coordinating overnight accommodations for guests includes researching, organizing and negotiating contracts for best pricing, handling guest requests and booking reservations as needed, and issuing confirmation number or required documentation required for guest reservation.
  • Answered approximately 200 phone calls and emails regarding customers inquires, concerns and complaints per day.

Education

Associate of Science - Healthcare Management

Colorado Technical University
Colorado Springs, CO
12.2025

Certificate - Health Claims Specialist

The Salter School
Fall River MA
05.2010

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Data Entry
  • Call center experience
  • Computer Proficiency
  • Microsoft Excel
  • Payment Processing
  • Client Relations
  • Professional telephone demeanor
  • Call Center Operations
  • Microsoft Outlook
  • Product Knowledge
  • Order Processing
  • Documentation
  • Administrative Support
  • Quality Control
  • Information Security

Timeline

OTR Truck Driver

Marquardt/Skyway
08.2023 - 07.2024

Truck Driver Class A

R E Garrison Trucking
01.2022 - 03.2023

Class A CDL Truck Driver/OTR Trainer

CR England
07.2018 - 12.2021

Imaging Support Associate/ General Clerk III Team Lead

Exela Technologies
09.2013 - 07.2018

General Clerk 1

CSC
09.2010 - 05.2013

Extern

EOS USA
04.2010 - 05.2010

Cashier

Katerina Convenience Store
03.2009 - 07.2010

Reservation Specialist

Starwood Hotels
01.2005 - 01.2007

Associate of Science - Healthcare Management

Colorado Technical University

Certificate - Health Claims Specialist

The Salter School

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Theresa Correira