THERESA DAVIS
Libertyville,IL
Summary
Caring Medical Registrar performs patient registration, insurance verification and other clerical tasks. Highly knowledgeable patient registration with wealth of healthcare experience and expertise in problem-solving. Talented in maintaining complex and comprehensive databases covering patient information. Dedicated to proactive monitoring and thorough reporting using top-notch technical abilities.
Overview
20
20
years of professional experience
Work History
CurrentPatient Registration Specialist
Northshore Hosptial
01.2023
- Obtained insurance card copies and validated insurance information via insurance eligibility tool.
- Explained consent forms, patients' rights and other registration documents.
- Greeted and directed patients and visitors presenting to patient access areas.
- Prepared documents for imaging and scanning into electronic patient record.
- Maintained compliance of patient access processes with Medicare and Medicaid.
- Maintained confidentiality of data by following strict information security protocols.
Student Success Specialist
Parchment
10.2019 - 07.2022
- Educated individuals about course and career planning through informational sessions..
- Identified issues and solutions to eliminate backlog and maximize workflows.
- Delivered fast and friendly service to handle questions and service complaints.
- Listened to customer requests and specifications and made suggestions to appropriately fulfill needs.
- Collaborated positively with peers and other staff members to maintain friendly, supportive and cooperative work atmosphere.
Customer Management Representative
Brook Furniture Rental
04.2014 - 10.2019
- Maintained customer satisfaction by handling complex escalated customer concerns..
- Documented all call information according to standard operating policies and procedures.
- Solicited sales of new or additional services or products.
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
- Resolved customers' service or billing complaints by exchanging merchandise, refunding money or adjusting bills.
- Completed contract forms, prepared change of address records, or issued service discontinuance orders with computer and job-related software
- Kept records of customer interactions or transactions, recording details of inquiries and actions taken.
- Acknowledged and directed customer requests for additional products or services to appropriate licensed representatives
- Set up customer accounts in system and updated details to reflect current information.
- Referred unresolved customer grievances to designated departments for further investigation.
- Contacted customers to respond to inquiries or notify of claim investigation results or adjustments.
- Compared disputed merchandise with original requisitions and information from invoices to prepare invoices for returned goods.
Customer Service Call Center Representative
Randstand
08.2013 - 04.2014
- Il
- Offered actionable solutions for customer concerns by following internal database prompts and company scripts.
- Completed routine transactions for customers such as opening accounts and processing payments.
- Met inbound customer needs while maintaining strict performance targets.
- Met quality and service standards when responding to requests.
- Built rapport with customers through actively listening to maximize opportunities.
Administrator
Quill
10.2012 - 08.2013
- Improved information management with enhanced data entry and tracking processes.
- Preserved customer loyalty by quickly and completely resolving complaints.
- Covered daily office workloads through effective staffing and resource coordination.
- Upheld compliance with internal policies and maintained consistent data confidentiality standards.
- Managed area budget and administrative operations with diverse multidisciplinary teams.
Education
Associate - Science
A.S - Medical Assistant
Robert Morris College
Skills
- Sound judgment
- Coordination
- Materials organization
- Attention to detail
- Problem solving
- Self motivation
- Conflict resolution
- Customer service
- Medical Terminology
- Maintaining Documents and Records
- Patient Data Privacy
- Intake Interview
- Patient Registration
- Billing Documentation
- HIPAA Procedures
- Admissions Support
- Payment Processing
- Patient Intakes
- Patient Greeting
- Registration Documents
- Billing Specialist
- Customer Relations Specialist
- Data Entry Specialist
- Accounts Receivable Specialist
- Accounts Payable Specialist
- Administrative Support Specialist
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no reality except the one contained within us. That’s why so many people live an unreal life. They take images outside them for reality and never allow the world within them to assert itself.
Hermann Hesse
Timeline
CurrentPatient Registration Specialist
Northshore Hosptial
01.2023
Student Success Specialist
Parchment
10.2019 - 07.2022
Customer Management Representative
Brook Furniture Rental
04.2014 - 10.2019
Customer Service Call Center Representative
Randstand
08.2013 - 04.2014
Administrator
Quill
10.2012 - 08.2013
Associate - Science
A.S - Medical Assistant
Robert Morris College
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