Theresa Davis
Dumfries,VA
Summary
Detail-oriented and customer-focused professional with experience managing confidential information, resolving disputes, and supporting daily operations in various environments. Demonstrates strong interpersonal communication, conflict resolution, and organizational skills, with a proven ability to ensure compliance with company policies and procedures. Known for maintaining discretion and accuracy while handling sensitive information. Eager to apply these transferable skills to support employee relations, compliance, and administrative functions within a human resources role.
Overview
8
8
years of professional experience
Work History
Gaming Attendant
The Rose Gaming Resort
Dumfries, VA
08.2024 - Current
- Managed confidential customer information while processing jackpot payouts, ensuring accuracy, compliance, and strict adherence to privacy standards.
- Ensured compliance with regulatory and company policies when distributing payouts, demonstrating attention to legal and procedural requirements
- Facilitated customer satisfaction through professional communication and adept conflict resolution skills.
- Monitored gaming areas to ensure compliance with regulations and enhance guest experience.
Behavior Technician
Autism Learning Partners
Fairfax, VA
04.2023 - 02.2024
- Provide one-on-one, client-centered behavioral support to individuals with autism spectrum disorders.
- Maintained awareness of surroundings to support client safety and prevent access to restricted or inappropriate items.
- Followed individualized treatment plans and behavior intervention protocols with high attention to detail and accuracy in data collection.
- Collect, monitor, and analyze behavioral data using graphs and anecdotal documentation to track progress and inform treatment decisions.
- Apply positive reinforcement strategies to reduce challenging behaviors and encourage adaptive skills.
- Maintain professionalism and emotional regulation in high-stress or emotionally demanding situations.
Vendor Stocker / Customer Support Associate
Scotts Miracle-Gro
Woodbridge, VA
01.2022 - 05.2023
- Maintained organized inventory and accurate stocking to support store efficiency and accessibility.
- Assisted customers with product selection and recommendations, strengthening interpersonal communication skills.
- Demonstrated accountability, independence, and attention to detail in a self-directed work environment.
Server
Famous Dave's Bar-B-Que
Woodbridge, VA
09.2018 - 11.2021
- Delivered respectful, client-focused service in a fast-paced environment serving diverse populations.
- Effectively de-escalated concerns and resolved conflicts while maintaining a supportive atmosphere.
- Managed multiple responsibilities simultaneously, demonstrating adaptability, time management, and stress tolerance.
- Handled transactions accurately while upholding ethical standards.
Education
Bachelor of Arts - Sociology
George Mason University
Fairfax, VA05.2027
Associate of Science - Social Sciences
Northern Virginia Community College
Annandale, VA06.2023
Skills
- Confidentiality & Data Privacy
- Policy Compliance & Enforcement
- Effective verbal and written communication
Timeline
Gaming Attendant
The Rose Gaming Resort
08.2024 - Current
Behavior Technician
Autism Learning Partners
04.2023 - 02.2024
Vendor Stocker / Customer Support Associate
Scotts Miracle-Gro
01.2022 - 05.2023
Server
Famous Dave's Bar-B-Que
09.2018 - 11.2021
Bachelor of Arts - Sociology
George Mason University
Associate of Science - Social Sciences
Northern Virginia Community College