Theresa Devine
Greenville,SC
Summary
Accomplished Store Lead and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision making skills and sound judgment to positively impact company success. Dedicated to applying training, mentoring, and morale building abilities to enhance employee engagement and boost performance. 5+years experience in Digital Operations.
Overview
12
12
years of professional experience
Work History
Store Lead
Walmart
Greenville,SC
12.2024 - Current
- Implemented visual merchandising standards to create an appealing store environment, driving customer engagement and sales growth.
- Streamlined store operations for increased efficiency and productivity through effective delegation of tasks.
- Reduced inventory discrepancies by conducting regular audits and implementing improved tracking procedures.
- Led training sessions for new employees, fostering a supportive learning environment that facilitated rapid skill development.
- Collaborated with management on strategic planning initiatives, contributing to overall store success.
- Optimized inventory management processes, reducing stock discrepancies and improving product availability for customers.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
Store Manager
Walgreens
Rome, NY
10.2022 - 04.2023
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Manage 20 Associates
Assistant Store Manager
Walmart
Oneida, NY
04.2013 - 05.2022
- Implemented Online grocery in New York State
- Managed over 300 associates
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Analyzed and interpreted store trends to facilitate planning.
- Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
Education
Certificate - Excel Skills For Business Essentials
Macquarie University
Melbourn, Australia03.2023
High School Equivalent -
Camden Senior High School
Camden, NY06.1999
Skills
- Financial Statement Review
- Time Management
- Coaching and Mentoring
- Shift Scheduling
- Hiring and Training
- Performance Monitoring and Evaluation
- Business Leadership
- Complaint Resolution
- Persuasive Negotiations
- P&L Administration
- Shrink Minimization
- Manage Operations
- Payroll Administration and Timekeeping
- Performance Review
- Root Cause Analysis
- Goals and Performance
- Metric Analysis
- E-commerce
Timeline
Store Lead
Walmart
12.2024 - Current
Store Manager
Walgreens
10.2022 - 04.2023
Assistant Store Manager
Walmart
04.2013 - 05.2022
Certificate - Excel Skills For Business Essentials
Macquarie University
High School Equivalent -
Camden Senior High School