Theresa Dorman
Washington,DC
Overview
29
29
years of professional experience
Work History
Sales Assistant and Bridal Registry
Bed Bath And Beyond
Washington, DC
09.2009 - 10.2012
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Established rapport with customers using active listening and interpersonal skills.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
- Executed visual merchandising strategies to attract customers and drive sales.
- Offered exceptional after-sales support by following up with clients on purchases or addressing any concerns promptly.
- Utilized customer feedback to identify areas for improvement within the store''s operations or offerings.
- Communicated orders to vendors, scheduling carriers for pickup if needed.
- Organized promotional events to engage potential customers and generate new business opportunities.
- Supported store management with administrative tasks such as scheduling appointments or updating client records.
- Collaborated with sales and marketing teams to establish accurate representation of products marketed to customers.
- Gathered and prepared sales materials in preparation for sales meetings.
- Entered, coded and processed vendor invoices and helped track expenses for capitalizations.
- Researched new clients for sales team, inputting contact information into Salesforce.
- Composed routine correspondence and prepared reports or replies to requests for information within areas of responsibility.
- Coordinated logistics and catering for meetings and sales events.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
- Prioritized helping customers over completing other routine tasks in store.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Used in-store system to locate inventory and place special orders for customers.
- Recommended complementary purchases to customers, increasing revenue.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Sales Associate
Macys Department Store
Washington, DC
04.2000 - 03.2002
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Customer Care Representative
The Washington Post
Washington, DC
07.1993 - 05.1999
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
Mailer
The Washington Post
Springfirld,Virgnia
05.1983 - 07.1993
- Collaborated with team members to streamline mailroom operations, resulting in improved workflow and productivity.
- Facilitated training sessions for new hires on mailroom procedures and best practices, enhancing overall team performance levels.
- Maintained accurate records of all incoming and outgoing shipments, ensuring proper documentation for tracking purposes.
- Operated various mailing equipment such as postage meters, scales, and label printers to process mail efficiently.
- Ensured timely mail delivery by accurately processing incoming and outgoing mail, including packages and parcels.
- Maintained high level of confidentiality with mail items in line with regulations.
- Maintained clean and organized mail room to promote safety and efficiency.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained mailroom supply inventories, purchase orders and vendor supplies.
- Assisted with implementing new mailroom systems and training staff to improve operations.
Skills
- Cash Handling
- Goal-Oriented
- Stock management
- Sales expertise
Timeline
Sales Assistant and Bridal Registry
Bed Bath And Beyond
09.2009 - 10.2012
Sales Associate
Macys Department Store
04.2000 - 03.2002
Customer Care Representative
The Washington Post
07.1993 - 05.1999
Mailer
The Washington Post
05.1983 - 07.1993