Overview
Work History
Skills
Timeline
Generic

Theresa Dorman

Washington,DC

Overview

29
29
years of professional experience

Work History

Sales Assistant and Bridal Registry

Bed Bath And Beyond
09.2009 - 10.2012
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Met and exceeded sales targets consistently, contributing to overall team success.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Participated in ongoing training to stay updated on current products, promotions, and industry trends.
  • Established rapport with customers using active listening and interpersonal skills.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
  • Executed visual merchandising strategies to attract customers and drive sales.
  • Offered exceptional after-sales support by following up with clients on purchases or addressing any concerns promptly.
  • Utilized customer feedback to identify areas for improvement within the store''s operations or offerings.
  • Communicated orders to vendors, scheduling carriers for pickup if needed.
  • Organized promotional events to engage potential customers and generate new business opportunities.
  • Supported store management with administrative tasks such as scheduling appointments or updating client records.
  • Collaborated with sales and marketing teams to establish accurate representation of products marketed to customers.
  • Gathered and prepared sales materials in preparation for sales meetings.
  • Entered, coded and processed vendor invoices and helped track expenses for capitalizations.
  • Researched new clients for sales team, inputting contact information into Salesforce.
  • Composed routine correspondence and prepared reports or replies to requests for information within areas of responsibility.
  • Coordinated logistics and catering for meetings and sales events.
  • Managed efficient cash register operations.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Prioritized helping customers over completing other routine tasks in store.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Used in-store system to locate inventory and place special orders for customers.
  • Recommended complementary purchases to customers, increasing revenue.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Sales Associate

Macys Department Store
04.2000 - 03.2002
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Customer Care Representative

The Washington Post
07.1993 - 05.1999
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.

Mailer

The Washington Post
05.1983 - 07.1993
  • Collaborated with team members to streamline mailroom operations, resulting in improved workflow and productivity.
  • Facilitated training sessions for new hires on mailroom procedures and best practices, enhancing overall team performance levels.
  • Maintained accurate records of all incoming and outgoing shipments, ensuring proper documentation for tracking purposes.
  • Operated various mailing equipment such as postage meters, scales, and label printers to process mail efficiently.
  • Ensured timely mail delivery by accurately processing incoming and outgoing mail, including packages and parcels.
  • Maintained high level of confidentiality with mail items in line with regulations.
  • Maintained clean and organized mail room to promote safety and efficiency.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Maintained mailroom supply inventories, purchase orders and vendor supplies.
  • Assisted with implementing new mailroom systems and training staff to improve operations.

Skills

  • Cash Handling
  • Goal-Oriented
  • Stock management
  • Sales expertise

Timeline

Sales Assistant and Bridal Registry

Bed Bath And Beyond
09.2009 - 10.2012

Sales Associate

Macys Department Store
04.2000 - 03.2002

Customer Care Representative

The Washington Post
07.1993 - 05.1999

Mailer

The Washington Post
05.1983 - 07.1993

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Theresa Dorman