Theresa Driscoll
San Antonio,TX
Summary
Continue gaining health care experience that enables to be a part of a successful team that utilizes my current experience. Reliable candidate ready to take on challenges in a position using problem-solving and task prioritization skills to help team succeed.
Overview
18
18
years of professional experience
Work History
Reception Specialist
Sonterra Medical Management (TSAOG)
09.2022 - Current
- Followed all company policies and procedures to deliver quality work.
- Greets customers in a polite, prompt, and helpful manner. Provides any necessary instructions/directions. Informs appropriate department/person of patients arrival.
- Updates patient information (such as insurance cards, drivers license, authorizations, and referrals), provides any necessary forms needing completion, and obtains signatures as necessary.
- Answers phones in pleasant manner and deals with customer needs expeditiously.
- Assembles new patient charts for next day clinic.
Administrative Assistant
Wellmed Medical Management
03.2022 - 06.2022
- Receives and responds to incoming inquiries from all communication venues: (e.g
- DataRAP Hotline, DataRAP QRA mailbox, Splitter application/DataRAP Medical Record fax, and etc.)
- Assistance in annual scanning and chart review process
- Performs general clerical duties including but not limited to: photocopying, faxing, mail distribution, and filing
- Daily reporting for all aspects of DataRAP department
- Performs all other duties as assigned.
Information Specialist
Conviva Care Center
06.2021 - 10.2021
- Maintained smooth operational flow by assisting with general clerical duties
- Used good judgment to help solve problems and increase satisfaction
- Ensured work being performed met internal and external compliance requirements
- Processed legal requests including court orders and subpoenas
- Provided records to authorized personnel, following appropriate protocols
- Ensured documents flow in coordinated and efficient manner
- Generated and distributed reports from ECW electronic medical record system
- Assured and maintained excellent customer relations with clinics and clinicians
- Compiled daily and monthly statistics for management.
Associate Patient Care Coordinator
WellMed
12.2009 - 05.2021
- Greeted patients in a warm, welcoming, and respectful manner
- Entered patient demographics, insurance, and case information
- Made appointments and confirmed patients' appointment
- Processed telephone calls and messages promptly, accurately, courteously
- Supported and provided superior service via phone calls and faxes
- Performed as a team member in assisting with safe and effective patient care
- Met personal performance goals established by the manager
- Scanned patient information into the electronic medical records
- Proficient in ECW(E Clinical Works) EMR system.
Reimbursement Specialist II
The Center For HealthCare Services
07.2006 - 11.2008
- Work with consumers to determine financial eligibility, check that all prior authorizations for services are obtained prior to the time of service, ensure that financial information is updated and entered into current Anasazi software system for consumers, verify benefits for outpatient services, advised consumers of any change in their benefits, and collect copays or any type of payments for services
- Familiar with verifying benefits for Medicare and Medicaid recipients (by accessing EMDEON and TMHP)
- Also provide business support coverage i.e.: front desk, greet consumers, schedule and reschedule clients, prepare charts, and other clerical duties.
Education
Bachelor of Science -
University of Phoenix
Online 01.2023
High School Diploma -
St. Joseph High School
Victoria, TX05.1988
Skills
- Record preparation
- Records maintenance
- Clerical support
- Documentation
- Scheduling
- Time management
- Customer Service
- Medical Records Management
- Records request handling
- Release of Information
- Medical information release
- Medical Records Storage
- Patient confidentiality
- Knowledgeable in Athena, ECW, Health Here
References
References Available Upon Request
Timeline
Reception Specialist
Sonterra Medical Management (TSAOG)
09.2022 - Current
Administrative Assistant
Wellmed Medical Management
03.2022 - 06.2022
Information Specialist
Conviva Care Center
06.2021 - 10.2021
Associate Patient Care Coordinator
WellMed
12.2009 - 05.2021
Reimbursement Specialist II
The Center For HealthCare Services
07.2006 - 11.2008
Bachelor of Science -
University of Phoenix
High School Diploma -
St. Joseph High School
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