Summary
Work History
Overview
Education
Skills
Affiliations
Certification
Timeline
Generic

Theresa Dudley

Health Benefits Advisor
Rochester Hills,MI

Summary

Practiced Benefits Advisor with 2 years of experience issuing company health care packages. Consults with executives and managers to identify and prioritize workforce needs to select health plans most beneficial to employees. Valuable counselor helping companies retain and protect employees through comprehensive coverage.

Work History

Health Benefits Advisor

Aflac
03.2023 - Current
  • Improved client satisfaction by providing clear and concise information on health benefit plans and options.
  • Assisted clients in selecting appropriate coverage by analyzing individual needs and financial situations.
  • Streamlined benefits enrollment process for increased efficiency and accuracy, ensuring timely access to coverage for clients.
  • Developed personalized benefit strategies for clients, resulting in better understanding of plan options and greater satisfaction with choices made.
  • Educated employees on their health benefits during group presentations, increasing overall understanding and utilization of available services.
  • Maintained up-to-date knowledge of industry trends and changes in legislation affecting health benefits, ensuring accurate guidance for clients.

Administrative Assistant to the Principal

Grand Rapids Public Schools
01.2000 - 06.2023
  • Streamlined administrative processes by implementing efficient filing and organizational systems.
  • Enhanced office productivity with effective scheduling and coordination of meetings, events, and travel arrangements for the Principal.
  • Expedited communication flow by managing correspondence, both internal and external, ensuring timely responses from the Principal''s office.
  • Improved budget management by tracking expenses, processing invoices, and generating financial reports for the Principal''s review.
  • Supported a positive work environment by acting as a liaison between the Principal and faculty, addressing concerns and facilitating resolutions.
  • Facilitated smooth daily operations in the school office through meticulous attention to detail in record keeping and document preparation.
  • Assisted with hiring processes by coordinating interviews, onboarding new employees, and maintaining accurate personnel records for all staff under the Principal''s supervision.
  • Contributed to successful event planning for various school functions such as graduation ceremonies, parent-teacher conferences, and staff development days.
  • Managed sensitive information with discretion while maintaining confidentiality of student records, personnel files, and administrative issues brought to the attention of the Principal.

Field Representative Intern

MESSA
07.2022 - 02.2023
  • Enhanced client satisfaction by providing exceptional customer service and addressing inquiries promptly.
  • Improved product knowledge for better sales performance through regular training sessions and research.
  • Established strong relationships with clients by consistently demonstrating professionalism and expertise in the field.
  • Streamlined data collection processes to increase efficiency and accuracy, ensuring timely project completion.
  • Organized outreach events, increasing community engagement and brand visibility within target markets.

Overview

24
24
years of professional experience
1
1
Certification

Education

Bachelor of Science - Business Management

Cornerstone University
Grand Rapids, MI
03.2024

Skills

  • Data Analysis
  • Attention to Detail
  • Microsoft Office Proficiency
  • Claims Processing
  • Problem Solving
  • Interpersonal Skills

Affiliations

  • Member Delta Sigma Theta Sorority, Inc.

Certification

  • Licensed Independent Agent - Accident, Health & Life and Medicare

Timeline

Health Benefits Advisor

Aflac
03.2023 - Current

Field Representative Intern

MESSA
07.2022 - 02.2023

Administrative Assistant to the Principal

Grand Rapids Public Schools
01.2000 - 06.2023

Bachelor of Science - Business Management

Cornerstone University

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Theresa DudleyHealth Benefits Advisor