Christian Square
West Monroe,LA
Summary
I am former college student that is looking to gain as much job experience, that she can. I am willing to learn anything you can throw my way. Sociable, hardworking, and determined please take a chance with this fiery young lady.
Dedicated Health Benefits Advisor with proven skills in effective communication and problem-solving. Recognized for analyzing client needs and recommending tailored health plans to enhance customer satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Health Benefits Advisor
Conduent
Remote, USA
10.2021 - Current
- Process claims and renewals
- Advised clients on health benefit options and eligibility requirements.
- Analyzed client needs to recommend suitable health plans.
- Educated clients about policy details and coverage limits.
- Coordinated with insurance providers to resolve client inquiries.
- Responded to member questions regarding plan benefits and provisions.
- Monitored legislative updates affecting healthcare policies and regulations at both state and federal levels.
- Answered questions from members about their benefits packages via telephone or email.
Stay at Home Mom
Square INC
Monroe, USA
04.2020 - Current
- As a stay-at-home mom I care for my 2-year-old son while being a homemaker which consists of:
- Child care: educating my child on a pre-k curriculum, producing fun and stimulating activities, and setting/ attending doctor's appointment
- Housework: grocery shopping, meal prep, cooking, sweeping, mopping, cleaning up the house, laundry, feeding the dogs
- Completed day-to-day duties accurately and efficiently.
Call Center Agent/ dispatcher
Agero Roadside Assistance
Monroe, USA
06.2021 - 12.2021
- Managed high-volume inbound calls for roadside assistance requests.
- Coordinated dispatch of service vehicles to assist stranded motorists.
- Provided accurate information on service options and policies to customers.
- Documented customer interactions and service details in the system.
- Resolved customer inquiries and complaints with empathy and professionalism.
- Collaborated with team members to improve response times and efficiency.
- Maintained up-to-date knowledge of towing, fuel delivery, and lockout services.
Sales Associate
Hibbett Sports
Monroe, USA
01.2020 - 04.2020
- Engage with customers
- Recommend popular products and promotions on specials and deals
- Provide product knowledge
- Organize merchandise and manage the upkeep of the store
- Restock products
- Drive sales
Sales Associate/Cashier
Five Below
Monroe, USA
12.2019 - 01.2020
- Welcome customers and answer any inquiries they may have
- Handle purchases and refunds
- Manage the cash drawer during the shift
- Reorganizing any products that may be out of place
- Put-back any item at the end of the shift that the customer may not want anymore
- Assisted customers in locating products throughout the store.
Babysitter/Nanny
Chante Rockford
Albuquerque, USA
10.2018 - 07.2019
- Assisted with children( hygiene needs, providing lessons, and activities, attended outings)
- Help with housework ( laundry, prep, cook and serve dinner, clean around the house)
team member
Popeye's Restaurants
Monroe, USA
06.2018 - 07.2018
- Provided excellent customer service in a fast-paced restaurant environment.
- Prepared and cooked menu items according to company standards.
- Maintained cleanliness and organization of kitchen and dining areas.
- Restocked supplies and ingredients to ensure efficient service flow.
Secretary
Southern University and A&M College
Baton Rouge, USA
01.2017 - 05.2017
- As a personal secretary, I alphabetized personal files or work files, socialized with students and colleagues alike, and stand in for meetings if needed to.
- Coordinated meetings and prepared agendas for faculty and staff gatherings.
- Communicated with students, faculty, and staff to facilitate information sharing.
- Managed daily office operations and maintained efficient workflow.
Lifeguard
City of Monroe
Monroe, USA
06.2016 - 08.2016
- As a life guard, I greeted and interacted with families and couples with children, watched the waters to make sure that there is no drownings or rough play in the pool.
- Very often, I would rotate my position with another coworker to be a shower room attendant.
- A shower room attendant would greet customers while making sure the showers stayed tip top shape: by cleaning toilets mopping floors and emptying trash cans.
Education
Psychology -
Southern University and A & M College
Baton Rouge, LA 08.2016 - 05/2019
Skills
- Babysitter
- Cleaning Experience
- Custodial Experience
- Customer service
- Child Care
- Organizational Skills
- Teaching
- Experience with children
- Cooking
- Time Management
- Babysitting
- Secretarial
- Team working
- Willing to learn
- Positive attitudes
- Great with communication
- Nanny
- Home Care
- Claims processing
- Health plan analysis
- Insurance coordination
- Effective communication
- Problem solving
- Time management
- Team collaboration
- Attention to detail
- Negotiation skills
- Conflict resolution
- HIPAA compliance
- Employee benefits
- Benefits administration
- Policy evaluation
- Customer inquiries
- Benefits explanation
- Active listening
- Call decisioning
- Adaptability
- Performance metrics
- Call center operations
- Empathy and patience
- CRM software usage
- Product knowledge
- Appointment scheduling
- Typing [number] wpm
- Documentation and reporting
- High-volume call centers
- Policy education
- Data entry accuracy
- Multitasking and organization
- Researching
- Call escalation
- Data collection
- Proofreading
Certification
Microsoft Word, 05/14
Additional Information
I am young college student that is wanting to gain as many job experiences that she can get. I am willing to learn anything you can throw at my way sociable, hardworking, and determined please take a chance with this fiery young lady.
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Health Benefits Advisor
Conduent
10.2021 - Current
Call Center Agent/ dispatcher
Agero Roadside Assistance
06.2021 - 12.2021
Stay at Home Mom
Square INC
04.2020 - Current
Sales Associate
Hibbett Sports
01.2020 - 04.2020
Sales Associate/Cashier
Five Below
12.2019 - 01.2020
Babysitter/Nanny
Chante Rockford
10.2018 - 07.2019
team member
Popeye's Restaurants
06.2018 - 07.2018
Secretary
Southern University and A&M College
01.2017 - 05.2017
Psychology -
Southern University and A & M College
08.2016 - 05/2019
Lifeguard
City of Monroe
06.2016 - 08.2016