Kierstin Murphy
Land O' Lakes,FL
Summary
As a meticulous team player with exceptional organizational skills, I possess the ability to manage multiple projects simultaneously with a high level of precision. My goal is to pursue a career in the technology industry where I can utilize my technical expertise, create a significant impact, and add substantial value to the organization.
Overview
17
17
years of professional experience
Work History
Health Benefits Advisor
Defense Health Agency
09.2020 - 11.2023
- Acted as primary liaison between clients and internal staff, successfully resolving 95% of access, billing, and eligibility issues concerning medical care, improving client satisfaction and retention.
- Enhanced professional and technical understanding through regular attendance of educational workshops and review of professional publications, resulting in a 25% increase in efficient client problem-solving and a 20% improvement in internal process understanding
- Delivered exceptional customer service, resulting in recognition by the medical director and leadership staff for outstanding customer service skills and a 40% rise in positive customer feedback.
- Engaged in comprehensive communication with medical professionals, including doctors, nurses, and other staff, to provide detailed education on Tricare policies and benefits, addressing healthcare queries and resolving complex healthcare needs.
- Optimized team performance by implementing daily activity monitoring, leading to a 30% increase in team productivity and mentoring team members, resulting in a 25% improvement in overall team performance.
Health Services Manager
United States Air Force
03.2007 - 04.2018
- Effectively supervised 32-member flight and managed 14 programs, leading to a significant increase in clinic appointments by 80% and recapture of 120 visits. This achievement resulted in cost savings of $28,000 in civilian expenses for the Air Force.
- Developed and updated policies and procedures to strictly adhere to HIPAA guidelines, benefits administration regulations, and general liability standards.
- Established team priorities, maintained schedules, and monitored performance to optimize operational efficiency.
- Upheld the security and confidentiality of documents and data within the area of responsibility to safeguard sensitive information.
- Enhanced team performance by developing customer service training materials and conducting service training.
- Configured hardware, devices, and software to set up workstations for employees, ensuring optimal functionality within the medical facility.
- Responded to 1K end-user support requests and patiently guided individuals through basic troubleshooting tasks.
- Utilized electronic medical record systems to store, retrieve, and process patient data.
- Input data into computer programs and filing systems.
- Assisted in training new staff on new electronic medical records system on processing and filing procedures.
- Successfully revamped the outpatient records system, effectively processing 1.3K release of
information requests while significantly reducing patient wait times to under 10 days, surpassing policy
standards by 50%.
Education
Bachelor of Science - Software Engineering
Keiser University
Tampa, FL12.2024
Associate of Science - Cybersecurity
ECPI University
Virginia Beach, VA12.2020
Associate of Arts - Health Administration
Community College of The Air Force
Montgomery, AL05.2015
Skills
- Multitasking
- Attention to Detail
- Microsoft Office Proficiency
- Problem Solving
- Healthcare Knowledge
- Customer Service
- Interpersonal Communication
- Organizational Skills
- Teamwork and Collaboration
- Critical Thinking
Timeline
Health Benefits Advisor
Defense Health Agency
09.2020 - 11.2023
Health Services Manager
United States Air Force
03.2007 - 04.2018
Bachelor of Science - Software Engineering
Keiser University
Associate of Science - Cybersecurity
ECPI University
Associate of Arts - Health Administration
Community College of The Air Force
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