Theresa Duenas
Eloy,AZ
Summary
Experienced professional in Behavioral Healthcare with a strong background as a Behavioral Health Technician and Case Manager. Proven ability to coordinate care and connect individuals with essential community resources. Effective communicator dedicated to making a positive impact in clients' lives. Committed to contributing to a collaborative team environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Site Manager/ Case Manager
The River Source Outpatient Treatment Center
Gilbert, Arizona
12.2024 - 06.2025
- Conducted regular site meetings, fostering open communication for efficient problem-solving and progress updates.
- Reduced safety incidents by enforcing strict adherence to protocols during site inspections.
- Developed strong client relationships through consistent communication and prompt issue resolution.
- Interviewed and trained new workers to enhance workforce capabilities.
- Oversaw daily office operations and ensured efficient equipment maintenance.
- Maintained records of work performed, materials used, and equipment logs.
- Inspected cleanliness in common areas and offices to ensure standards were met.
- Developed and implemented case management plans addressing client needs and goals.
- Completed intakes and biopsychosocial assessments.
Case Manager Lead
The River Source
04.2024 - 12.2024
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
- Trained new case managers, raising team's overall competency and service delivery standards.
Case Manager
River Source Treatment Center
06.2023 - 03.2024
- Provided comprehensive case management services to clients, including assessment, discharge planning, and referral to appropriate resources.
- Collaborated with interdisciplinary team members to develop and implement individualized care plans tailored to meet the unique needs of each client.
- Conducted weekly follow-up meetings with clients to monitor progress towards treatment goals and adjust plans as necessary.
- Advocated for clients' rights and coordinated with external agencies and community resources to ensure continuity of care post-discharge.
Behavioral Health Technician
River Source Treatment Center
11.2022 - 06.2023
- Monitored and supervised clients to ensure safety and adherence to program rules and regulations.
- Assisted with the implementation of therapeutic interventions and activities designed to promote recovery and wellness.
- Documented observations and interactions with clients accurately and in a timely manner.
- Collaborated with clinical staff to develop and implement behavior management plans for clients exhibiting challenging behaviors.
Housekeeper
River Source Treatment Center
05.2021 - 11.2022
- Maintained cleanliness and sanitation standards throughout the facility, including client rooms, common areas, and administrative offices.
- Managed inventory of cleaning supplies and equipment to ensure adequate stock levels at all times.
- Followed established safety protocols and procedures to minimize risks of accidents or injuries.
- Worked independently and as part of a team to prioritize tasks and meet daily operational needs.
Education
GED -
San Bernadino Valley College
San Bernardino, CASkills
- Case management and client advocacy
- Customer service excellence
- Microsoft Office proficiency
- Interdisciplinary collaboration
- Documentation and record-keeping
- Communication and interpersonal skills
- Crisis de-escalation techniques
- Healthcare regulations expertise
- Discharge planning strategies
- Time management skills
- Problem-solving abilities
- OSHA compliance and cleanliness
Certification
Level One Fingerprint Clarence Card Certified
CPR/ First Aid Certified
Timeline
Site Manager/ Case Manager
The River Source Outpatient Treatment Center
12.2024 - 06.2025
Case Manager Lead
The River Source
04.2024 - 12.2024
Case Manager
River Source Treatment Center
06.2023 - 03.2024
Behavioral Health Technician
River Source Treatment Center
11.2022 - 06.2023
Housekeeper
River Source Treatment Center
05.2021 - 11.2022
GED -
San Bernadino Valley College
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