Theresa Dullea
Tacoma,WA
Summary
As a nurse, I’m good at assessing the status of health care delivery services and working towards improving the processes by which services are provided to healthcare recipients. I enjoy research, follow-up, sharing findings and making suggestions for improvements. I work collaboratively with medical, nursing, and administrative leadership across various departments to achieve the highest possible outcomes for members.
Overview
10
10
years of professional experience
Work History
CM Triage
Coordinated Care
12.2016 - Current
- Managing referrals, making assignments, reporting trends in referrals and caseloads to management.
- Auditing cases for both NCQA and corporate standards.
- Participated in TEAMonitor HCA audit preparation.
- Remote work from home since 2017.
- Earned a BSN degree while working full time and became a Certified Case Manager.
Transitional Care Unit
Coordinated Care
11.2014 - Current
- Post-hospital outreach, assessment, education, coordination of care, providing resources, participation in audits, referrals to internal and external teams, prioritization of daily tasks.
Telephonic Case Manager
Coordinated Care
11.2014 - Current
- Providing education, assessment, planning and coordination of care to members.
- Collaboration with various departments (UM, managers, and other staff regarding best practices, processes and policies that are in use or to be implemented.
- Contributed to the education of new staff.
- Proficient in Trucare, Impact Pro, Prism, PointClickCare, Excel, Word, Powerpoint, Visio, Microstrategy and Centelligence capable user.
Education
BSN -
Tacoma, WA12.2016
Skills
- Trucare
- Impact Pro
- Prism
- PointClickCare
- Excel
- Word
- Powerpoint
- Visio
- Microstrategy
- Centelligence
Timeline
CM Triage
Coordinated Care
12.2016 - Current
Transitional Care Unit
Coordinated Care
11.2014 - Current
Telephonic Case Manager
Coordinated Care
11.2014 - Current
BSN -
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