Garnette Cox
Indianapolis,US
Summary
Dynamic RN with extensive experience at Managed Health Services, excelling in virtual case management and NCQA compliance. Proven leadership in member engagement and care coordination, effectively supporting pregnant women through tailored resources. Skilled in EMR systems and committed to ethical, patient-focused care, ensuring timely access to essential services and reducing readmission risks.
Overview
10
10
years of professional experience
Work History
RN, OB Case Manager
BCForward/Managed Health Services
Indianapolis, US
07.2025 - Current
- Managed a 45-member caseload virtually, ensuring NCQA compliance.
- Supporting pregnant women through eight weeks postpartum.
- Providing resources for food, clothing, utilities, etc.
- Ensuring timely follow-ups, assessments, and needs are met.
RN, IPPP Case Manager
MDWise, Indiana Pregnancy Promise Program
Indianapolis, US
12.2022 - 07.2025
- Manage a 35–50 member caseload virtually, ensuring NCQA compliance and effective resource connection.
- Support pregnant and postpartum women with substance use issues, facilitating access to essential services.
- Collaborate with Indiana state agencies to enhance care quality and resource availability.
- Facilitate access to vital resources for substance recovery, housing, and basic needs.
- Collaborate closely with the State of Indiana to enhance program effectiveness.
- Drive member engagement through targeted outreach strategies.
- Streamline resource allocation, ensuring timely support for diverse client needs.
- Develop tailored care plans addressing the unique challenges of substance use in pregnancy.
- Pioneer virtual case management techniques for improved accessibility.
- Foster interdisciplinary partnerships to provide comprehensive care.
- Coordinate with state agencies, healthcare providers, and community organizations for holistic support.
RN, Maternity/LDRP/Certified Childbirth Educator
COMMUNITY HEALTH NETWORK
Indianapolis, US
03.2020 - 10.2023
- Manage labor patients, from admission until postpartum discharge, including setting up follow-up care for the newborn and for the postpartum mother.
- Facilitating the mother’s medication upon discharge.
- Operating Room experience, pre-op, intra-op, PACU, and post-op.
- Educated, expecting, and postpartum mom on pre-eclampsia, the importance of following the medication regimen, taking blood pressure, what symptoms to look for, and when to call the provider, and come to triage.
- Gestational and Type I and II diabetes education during pregnancy and postpartum.
RN, Case Manager
IU HEALTH UNIVERSITY HOSPITAL
Indianapolis, US
11.2021 - 12.2022
- Managed a group of 20 to 26 patients, inpatient.
- Collaborated with patients and their families to provide a safe discharge plan, whether it be to a facility, hospice, or home health.
- Ensuring the patient has all they need to decrease the risk of readmission.
- Speaking with family and patients to obtain choices as the next step in their recovery to the prior level of functioning.
RN, staff/Charge nurse
IU HEALTH METHODIST HOSPITAL
Indianapolis, US
07.2017 - 03.2020
- Respiratory PCU/Charge Nurse - Managed a group of progressive care patients, including those who are ventilator, tracheostomy, or oxygen dependent.
- Coordinated care of patients upon discharge, ensuring PT, OT, ST, and oxygen needs are met when the patient is home.
- Including working with all disciplines necessary for patients to be successful and not be readmitted, setting up follow-up appointments, and managing rides for patients to make it to appointments.
- Educated patients on their chronic need for O2, diabetes education after discharge home, hypertension education, when to notify the provider, how to take medication, when to take blood pressure, and to record readings for follow-up appointments.
- Worked with other departments, including social work, cardiology, pulmonary, and other disciplines, to ensure the patient gets the best care possible in and out of the hospital.
- Labor/Delivery – Managed a panel of patients; pre-eclamptic, diabetic, pre-term labor, term labor, operating room for caesarean sections, emergent, and scheduled.
- Facilitated follow-up appointments upon the discharge of an antepartum mom, educated her on labor, when to notify the provider, and when to come to the hospital.
- Operating Room experience, pre-op, intra-op, PACU, and post-op.
RN & LPN
CLEARVISTA LAKE HEALTH CAMPUS
05.2016 - 07.2017
- In charge of 25 to 30 patients, ranging from long-term care, rehabilitation after joint replacement, or assisting patients with medications, as they are independent otherwise.
- Worked with the MD, NP, and fellow nursing staff to facilitate care for the patients while in the nursing home, and coordinating care upon discharge.
- Primarily with the rehab and joint replacement patients, ensuring patients have their follow-up appointments and their equipment for home to be successful with OT, PT, and ST to avoid a hospital readmission.
- Working closely with social work and therapy for the patient to go home.
Education
REGISTERED NURSE -
IVY TECH COMMUNITY COLLEGE
06.2017
LPN - Technical Certificate
IVY TECH COMMUNITY COLLEGE
06.2012
Skills
- Leadership
- EMR systems
- Member engagement
- EPIC
- JIVA
- TruCare
- Patient focused
- Microsoft Office
- Excel
- Cultural awareness
- Meticulous
- Integrity
- Ethical
- Care coordination
- Virtual case management
- Pregnancy education
- NCQA compliance
References
References available upon request.
Timeline
RN, OB Case Manager
BCForward/Managed Health Services
07.2025 - Current
RN, IPPP Case Manager
MDWise, Indiana Pregnancy Promise Program
12.2022 - 07.2025
RN, Case Manager
IU HEALTH UNIVERSITY HOSPITAL
11.2021 - 12.2022
RN, Maternity/LDRP/Certified Childbirth Educator
COMMUNITY HEALTH NETWORK
03.2020 - 10.2023
RN, staff/Charge nurse
IU HEALTH METHODIST HOSPITAL
07.2017 - 03.2020
RN & LPN
CLEARVISTA LAKE HEALTH CAMPUS
05.2016 - 07.2017
REGISTERED NURSE -
IVY TECH COMMUNITY COLLEGE
LPN - Technical Certificate
IVY TECH COMMUNITY COLLEGE