THERESA EDWARDS
Buffalo,NY
Summary
Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic.
Overview
15
15
years of professional experience
Work History
Nursing Assistant
Sisters Of Charity Hospital
Buffalo, NY
04.2023 - Current
- Provided effective pre-and post-operative care by preparing patients for surgery, monitoring vital signs, and assisting with pain management techniques
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding
- Assisted in training of new Nursing Assistants, sharing knowledge of best practices to improve overall department performance
- Proactively identified changes in patient condition or behavior, alerting appropriate healthcare personnel for prompt intervention when necessary
Intake/Release Coordinator
Community Resource for Justice
Buffalo, NY
03.2020 - 09.2020
- Monitored over 50 referrals daily from Federal Bureau of Prisons for client arrival information to Buffalo Lighthouse Half-Way-House.
- Documented resident's activities and progress through program levels accurately and maintained computerized database.
- Fingerprinted and installed Ankle Monitors on Residents discharged from program to home.
- Completed reports, managed database, monitored supply orders, as directed by Program Director.
Patient Service Representative (Call Center)
General Physician, P.C. - Family Care
Buffalo, NY
07.2019 - 03.2020
- Advocated customers' needs, clarified information, researched every issue, and provide solutions and/or alternatives.
- Obtained client information by answering over 100 telephone calls daily, interviewed clients and verified information.
- Facilitated communication between patients and various departments and staff.
- Performed insurance verification using Epaces, Passport, and Healthenet software for 100% accuracy.
Patient Access Service Representative
Erie County Medical Center Corporation, ECMCC
Buffalo, NY
10.2015 - 07.2018
- Scheduled patients' appointments, pre-register and/or registers patients for clinical and ancillary services using Meditech system
- Accepted over 20 insurance co-payments due from patient at time of service; collect required amounts and issues receipts.
- Performed electronic data entry functions for maintenance and modification of patient records; Provided patients with information and responds to inquiries regarding scheduling and registration questions.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
Patient Support Aide
Erie County Medical Center Corporation, ECMCC
Buffalo, NY
03.2012 - 10.2015
- Assisted clinical staff with turning and positioning of patient in accordance with policies and procedures.
- Monitored stock and notified appropriate staff members for ordering replacements.
- Transferred deceased persons from hospital room to Morgue or Medical Examiner.
- Provided over 40 transportation services for patients in hospital environments using appropriate equipment each day.
Greeter/PT
University Emergency Medical Services
Buffalo, NY
08.2009 - 08.2014
- Acted as first point of contact for visiting clients and customers.
- Responded to Emergency Medical Radio System (MERS)
- Exhibited exceptional multitasking abilities by managing various tasks such as greeting guests, answering questions, and directing traffic simultaneously.
- Collaborated with team members to ensure seamless guest experiences during high-traffic periods.
- Quickly resolved guest issues or complaints, demonstrating excellent problem-solving skills and professionalism.
- Maintained clean and organized entrance area, contributing to positive first impression for visitors.
Education
P.C.A Certificate -
Liberty Home Care
Niagara Falls, NY01.2019
Medical Billing Certificate -
Erie 1 BOCES
Buffalo,NY06.2010
Associate of Applied Science - Criminal Justice
Monroe College
Bronx, NY12.2006
EKG Technican
Erie Community College
Buffalo, NY 04.2024 - Current
Skills
- Data Entry
- Scheduling
- Customer Service
- Clerical Support
- Multi-line phone proficiency
- Microsoft Office
Timeline
EKG Technican
Erie Community College
04.2024 - Current
Nursing Assistant
Sisters Of Charity Hospital
04.2023 - Current
Intake/Release Coordinator
Community Resource for Justice
03.2020 - 09.2020
Patient Service Representative (Call Center)
General Physician, P.C. - Family Care
07.2019 - 03.2020
Patient Access Service Representative
Erie County Medical Center Corporation, ECMCC
10.2015 - 07.2018
Patient Support Aide
Erie County Medical Center Corporation, ECMCC
03.2012 - 10.2015
Greeter/PT
University Emergency Medical Services
08.2009 - 08.2014
P.C.A Certificate -
Liberty Home Care
Medical Billing Certificate -
Erie 1 BOCES
Associate of Applied Science - Criminal Justice
Monroe College
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