Theresa Francis
Cahokia,IL
Summary
With a proven track record at Mercy Hospital St. Louis, I excel in vital signs monitoring and emergency response, demonstrating adaptability and attention to detail. My experience spans patient care to efficient switchboard operation, significantly enhancing patient satisfaction and streamlining communication processes. My mentorship in healthcare and retail settings underscores my commitment to teamwork and problem-solving.
Overview
24
24
years of professional experience
Work History
Patient Care Technician
Mercy Hospital St. Louis
03.2019 - 10.2024
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained clean and safe environment to promote patient safety and comfort.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Mentored new Unit Patient Care Technicians by sharing knowledge and providing guidance as they navigated their roles within the healthcare team.
PBX Switchboard Operator and ER Consult Line
Mercy Hospital St. Louis (St. Anthony's)
06.2011 - 03.2019
- Ensured smooth business operations by managing multiline phone systems, voicemail boxes, and paging systems effectively.
- Provided reliable assistance in emergency situations, following established protocols for contacting appropriate personnel or authorities.
- Assisted new employees in learning the ropes of the PBX system by providing training and guidance on proper procedures.
- Streamlined switchboard management by updating internal directories and contact information regularly.
- Facilitated effective communication between departments through efficient routing of internal calls and messages.
- Reduced call wait times by promptly answering incoming calls and addressing inquiries with professionalism.
Sales Associate
Old Navy
10.2000 - 01.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Education
Bachelor of Science - Nursing
UMSL
St Louis, MOMaster of Arts - Marketing
Lindenwood University
Saint Charles, MO05-2017
Bachelor of Arts - Business Communication
Lindenwood University
Saint Charles, MO05-2015
Skills
- CPR certification
- Vital signs monitoring
- Patient observation
- Blood glucose testing
- Adaptable
- Patient services
- Emergency response
- Protocol adherence
- Media relations
- Attention to detail
- Problem-solving abilities
- Multitasking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteImportant To Me
Flexible work hours401k matchPaid sick leavePaid time offWork-life balanceCareer advancementPersonal development programsHealthcare benefitsCompany CultureStock Options / Equity / Profit SharingTimeline
Patient Care Technician
Mercy Hospital St. Louis
03.2019 - 10.2024
PBX Switchboard Operator and ER Consult Line
Mercy Hospital St. Louis (St. Anthony's)
06.2011 - 03.2019
Sales Associate
Old Navy
10.2000 - 01.2013
Bachelor of Science - Nursing
UMSL
Master of Arts - Marketing
Lindenwood University
Bachelor of Arts - Business Communication
Lindenwood University
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