Theresa Frazier
Dallas,TX
Summary
Dynamic professional with extensive experience at American Addiction Centers, excelling in patient care and clinical assessment. Proven ability to enhance therapeutic outcomes through compassionate care and effective communication. Skilled in crisis intervention and team collaboration, implementing quality improvements that significantly boosted patient satisfaction.
Overview
10
10
years of professional experience
Work History
Lead Treatment Tech
American Addiction Centers
Arlington, TX
07.2022 - Current
- Administer treatment protocols to support patient recovery and enhance therapeutic outcomes.
- Monitor patient progress and adjust treatment plans based on individual needs and responses.
- Collaborate with multidisciplinary teams to ensure comprehensive care and effective communication.
- Maintain accurate documentation of patient interactions, treatment compliance, and progress notes.
- Educate patients on addiction recovery strategies, coping skills, and relapse prevention techniques.
- Train new staff on operational procedures, safety protocols, and best practices in patient care.
- Implement quality improvement initiatives to enhance service delivery and patient satisfaction.
Manager
Jimmy John's
Dallas, TX
03.2018 - 06.2022
- Oversaw daily operations, ensuring compliance with company standards and procedures.
- Developed and implemented training programs, enhancing team performance and service quality.
- Streamlined inventory management processes, reducing waste and improving order accuracy.
- Managed scheduling to optimize staff efficiency during peak hours and maintain customer satisfaction.
- Analyzed sales data to identify trends, driving strategic decisions for menu offerings and promotions.
- Fostered a positive work environment through effective communication and conflict resolution strategies.
- Led initiatives to enhance customer experience, resulting in improved feedback scores and loyalty metrics.
- Coordinated with suppliers to ensure timely delivery of fresh ingredients, maintaining operational flow.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Assistant Manager
SUBWAY®Restaurants
Coppell, TX
01.2016 - 03.2018
- Led team in achieving operational goals through effective resource allocation and performance monitoring.
- Developed training programs to enhance staff skills and improve customer service standards.
- Implemented process improvements that increased efficiency and reduced operational costs.
- Analyzed sales data to identify trends, supporting strategic decision-making for inventory management.
Education
GED -
Hoover High
San Diego, CASkills
- Patient care
- Patient confidentiality
- Clinical assessment
- Behavioral management
- Therapeutic techniques
- Problem-solving
- Behavior observation
- Case documentation
- Compassionate care
- Relationship building
- Clinical documentation
- Behavior management
- Crisis intervention
- Patient advocacy
- De-escalation techniques
- Group therapy facilitation
- Excellent customer service skills
- Recovery support
- Teamwork
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Reliability
- Detail-orientated
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Patient safety
Timeline
Lead Treatment Tech
American Addiction Centers
07.2022 - Current
Manager
Jimmy John's
03.2018 - 06.2022
Assistant Manager
SUBWAY®Restaurants
01.2016 - 03.2018
GED -
Hoover High