Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Hi, I’m

THERESA GANT

Charlotte

Summary

Dedicated Accounts Receivable Specialist with 5 years of professional experience in credit, collections and cash application. Expert in accurately posting payments via bank statements, lock box and credit cards to keep accounts current. Excited to bring talent, leadership and in-depth knowledge of accounts receivable to growing organization. Supportive NURSING AIDE trained in medication administration, ambulation and ADLs. Delivers quality care to patients and upholds complete safety practices for optimal protection. Responds promptly to routine needs and emergencies and works well in fast-paced environments. Hardworking and reliable employee with background in operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Hardworking Warehouse Packer with expertise in material handling equipment. Monitors demand to maintain output capacity and meet challenging production goals. Consistently recognized for performance and preparing high volume of shipments.

Experienced with providing personal care and support to clients with diverse needs. Utilizes effective communication to ensure client comfort and well-being. Knowledge of assisting with daily living activities, fostering safe and supportive environment.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

18
years of professional experience

Work History

Tabono Care Services
Charlotte, NC

PCA
01.2016 - 09.2025

Job overview

  • Helped patients' feel independent and dignified by assisting with activities of daily living (ADLs).
  • Completed frequent cleaning and sanitizing to maintain healthy environment for patients.
  • Planned and prepared meals meeting patients' nutritional requirements.
  • Transported patients between facility rooms and helped move individuals between mobile equipment and beds.
  • Responded to patient emergencies and physically stressful situations to restore calm or administer treatments.
  • Supported treatment goals by helping clients with prescribed medication, exercises and ambulations
  • Monitored, measured and documented patients' vital signs in
  • Assisted nursing staff with diverse care needs of patients.
  • Documented patient intake and dietary requirements and aided with feeding and monitoring.
  • Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.

ACT
Charlotte, NC

Collections Representative
01.2016 - 01.2019

Job overview

  • Advised debtors on payment options and set up payment plans.
  • Reasoned with customers and attempted to negotiate full balance payments.
  • Handled irate customers smoothly to achieve performance targets.
  • Handled contracts and payments on accounts.
  • Used effective questioning techniques to clarify why debtors were delinquent.
  • Entered customers' financial status information into system.
  • Managed approximately 45 inbound and outbound calls daily.
  • Utilized skip tracing resources such as background checks and loan documents.
  • Handled, researched and settled 25 disputes weekly.
  • Notified customers of delinquent accounts with attempt to collect outstanding amounts.
  • Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
  • Processed payments over phone and set up recurring drafts.
  • Received payment and posted to appropriate customer accounts.
  • Arranged for debt repayment and established repayment schedule based on customer finances.
  • Recorded and updated customer personal accounts with accurate contact information.
  • Met demands of busy collections group by performing high volume of daily calls.
  • Reviewed accounts to determine payment plan compliance.

Defender Services Inc
CHARLOTTE, NC

Warehouse Packer
07.2014 - 07.2015

Job overview

  • Used pallet jacks to move items to and from warehouse locations.
  • Worked additional hours and shifts to meet tight deadlines during peak periods.
  • Marked and labeled containers with accurate shipping information to prevent delays.
  • Assembled cartons, crates and containers to prepare for shipping.
  • Used tools, sprayers and cleaning solutions to disinfect work areas.
  • Inspected outgoing shipments to maintain quality assurance standards.
  • Verified inventory computations by comparing to physical counts of stock and investigating discrepancies.
  • Prepared orders by processing requests, pulling materials, packing boxes and placing orders in delivery area.
  • Mentored new employees on warehouse procedures and tasks resulting in quick job acclimation.

McDonald's
Charlotte, NC

Cashier
02.2008 - 02.2010

Job overview

  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed all sales transactions promptly to prevent long customer wait times.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Met high productivity standards in processing payments for customers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Scanned customer purchases and supported transactions to streamline sales process.
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
  • Inspected items for damage and obtained replacements for customers.
  • Answered customer quests, provided store information and escorted to desired store areas.
  • Verified customer identification for alcohol or tobacco purchases.

Education

BLOOMINGS HEART NURSING SCHOOL

NURSE AIDE 1/2 from HEALTHCARE
09.2020

Central Piedmont Community College
Charlotte, NC

High School Diploma
06.2010

Central Piedmont Community College
Charlotte, NC

Associate of Arts from Health Sciences
05-2028

Skills

  • Clear Communication
  • Organizational Skills
  • Social Perception
  • Decision Making
  • Automated Document Scanning
  • Amplified Telephones
  • Analytical and Critical Thinking
  • Customer Locating
  • AR Aging Reports
  • Persuasive Negotiation
  • FDCPA Compliance
  • Credit Accounts
  • Service Quality Standards
  • Automated Account Review
  • Risk Management
  • Report Writing
  • Conflict Resolution
  • Administration and Management
  • Correspondence Sorting and Filing
  • Managing Delinquent Accounts
  • Financial Documentation
  • Account Monitoring
  • Delinquent Account Notification
  • Damage Claims
  • Overdue Balance Detection

Education and Training

other,other

Timeline

PCA

Tabono Care Services
01.2016 - 09.2025

Collections Representative

ACT
01.2016 - 01.2019

Warehouse Packer

Defender Services Inc
07.2014 - 07.2015

Cashier

McDonald's
02.2008 - 02.2010

BLOOMINGS HEART NURSING SCHOOL

NURSE AIDE 1/2 from HEALTHCARE

Central Piedmont Community College

High School Diploma

Central Piedmont Community College

Associate of Arts from Health Sciences
THERESA GANT