Theresa Garay
Muskegon
Summary
Dynamic professional with a proven track record at Meijer as a 3rd Shift Team Leader, excelling in employee engagement and problem-solving. Skilled in optimizing workflows and training staff, I foster a positive work environment while ensuring safety and efficiency. Strong communicator with a keen eye for inventory management and operational excellence.
Overview
23
23
years of professional experience
Work History
3rd Shift Team Leader
Meijer
Muskegon, MI
01.2024 - Current
- Supervised workflow and ensured adherence to safety protocols for team members.
- Trained new staff on operational procedures and company policies.
- Coordinated shift schedules, optimizing resource allocation for efficiency.
- Monitored inventory levels, addressing discrepancies to maintain stock accuracy.
Sales Associate
Liquor Store
Shawnee, OK
01.2023 - 01.2024
- Assisted customers in selecting products, ensuring a positive shopping experience.
- Maintained knowledge of inventory, promoting featured items and seasonal promotions.
- Operated POS system efficiently, processing transactions and managing cash flow.
- Collaborated with team members to organize store displays and optimize layout.
Table Games Dealer
The Grand
Shawnee, OK
02.2021 - 10.2021
- Dealt various table games including blackjack, pai gow poker, and baccarat, roulette, to provide engaging customer experiences.
- Managed game operations by ensuring adherence to casino rules and regulations for fairness.
- Monitored player behavior to identify potential issues and maintain a safe gaming environment.
- Assisted players with game rules and strategies, enhancing overall satisfaction and engagement.
Table Games Dual Rate Dealer
Casino Arizona at Talking Stick Resort
Scottsdale, AZ
10.2010 - 09.2017
- Dealt various table games, ensuring adherence to gaming regulations and procedures.
- Facilitated engaging player experiences through exceptional customer service and interaction.
- Monitored game integrity, identifying and resolving discrepancies promptly.
- Trained new dealers on game rules, procedures, and customer service standards.
Table Games Dealer
Gila River Casino
Chandler, AZ
04.2003 - 07.2010
- Dealt various table games including blackjack, poker, and baccarat to provide engaging customer experiences.
- Handled cash transactions accurately, contributing to efficient financial operations within the gaming floor.
- Collaborated with team members to maintain high service standards during busy gaming periods.
- Trained new dealers on game procedures, customer service protocols, and operational efficiency.
Education
Massage
Nevada School of Massage
Las Vegas, NV06-1997
Skills
- Employee engagement
- Positive attitude
- Problem-solving
- Strong verbal and written communication
Timeline
3rd Shift Team Leader
Meijer
01.2024 - Current
Sales Associate
Liquor Store
01.2023 - 01.2024
Table Games Dealer
The Grand
02.2021 - 10.2021
Table Games Dual Rate Dealer
Casino Arizona at Talking Stick Resort
10.2010 - 09.2017
Table Games Dealer
Gila River Casino
04.2003 - 07.2010
Massage
Nevada School of Massage