Theresa Gillespie

• Educated patients on pre-operative instructions such as fasting requirements prior to undergoing anesthesia.
• Answered phone calls from patients inquiring about upcoming scheduled surgeries or follow up visits.
• Coordinated with hospital personnel to ensure proper preparation of OR rooms prior to surgery.
• Ensured compliance with HIPAA regulations by keeping confidential records secure at all times.
• Acted as liaison between physicians, vendors, insurance companies, patients and their families regarding surgical procedures.
• Organized patient charts for surgical procedures and ensured accuracy of all documents.
• Scheduled pre-operative appointments with patients, obtained consent forms and collected necessary insurance information.
• Entered data into electronic medical record system accurately and timely using ICD-10 coding standards when applicable.
• Reviewed incoming referrals from primary care providers before scheduling any procedure or appointment.
• Managed the scheduling of multiple surgeries on a daily basis, coordinating the availability of surgeons.
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• Gathered current medical information and reviewed histories to gather details for surgeons.
• Collaborated and established strong working relationships with physicians, supervisors and colleagues.
• Provided administrative support to surgeons, nurses, and other medical staff.

• Answered phone calls to provide assistance, information and medical personnel access.
• Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
• Managed physician calendar, including scheduling patient appointments and procedures.
• Conducted patient intake interviews to collect medical information and insurance details.
• Updated group medical records and technical library to promote smooth office operations.
• Distributed treatment and procedural information to patients.
• Worked with operating facilities to schedule procedures on behalf of 5 general surgeons 3 General Surgeons and 2 Liver and Pancreas s specialist the past 7 months.
• Managed patient check-in and check-out procedures and processed payments.
• Checked patient insurance and collected pre-authorizations from providers.
• Gathered current medical information and reviewed histories to gather details for surgeons.
• Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
• Managed medical practice administrative needs to provide patient satisfaction.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Called patients to schedule post op , COVID, pre op and all of patients needed appointments to help with surgical needs.
• Answered numerous daily phone calls to schedule appointments and address patient inquiries.
• Worked with operating facilities to schedule procedures on behalf of 5 surgeons 3 General and 2 Liver and Pancreas specialists.
• Worked with surgical scheduling and surgical coordinator past 7 months helping assist patients with surgery needs ( pre-op, COVID testing, cardiologist app's) and any additional needs prior to and after surgery.
• Authorize surgery's with prior authorizations.
• Assisted with surgical coordinating with 5 Surgeons (3 General surgeons and 2 Liver and Pancreas specialist). Have been assisting since Jan. 2021.

Directed patients to appropriate personnel to address concerns, resolve complaints or answer account-related questions. Welcomed guests and clients in an upbeat and friendly manner. Chart prep ,answer telephones and give information to callers, take messages, or transfer calls to appreciate individuals. Complete forms in accordance with company procedures .Schedule and confirm appointments for clients ,customers and supervisors.Maintain scheduling and event calendars. Make copies of correspondence and other printed material. Conduct searches to find needed information using such sources as the internet. Establish work procedures and schedule and keep track of the daily work of clerical staff. Learn to operate new office technologies as they developed and implemented. Manage projects and contribute to committee and team work. Schedule and confirm appointments for clients, customers and supervisors. Operates office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheets ,word processing, database management and other applications

• Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
• Interviewed patients to collect medical information and insurance details.
• Updated group medical records and technical library to support smooth office operations.