Theresa Gonzales
Aurora,CO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Order Intake Quality Advocate I
Inogen
10.2023 - Current
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Delivered friendly service and offered expert support in every interaction.
- Established trusting relationships with clients by maintaining open lines of communication throughout entire representation process.
- Managed complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.
- Kept up-to-date on case progress by frequently reviewing 70+ records and reporting findings to clients.
Referral Specialist
Centura Health
03.2020 - 07.2021
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled appointments with specialists on behalf of clients.
- Assisted clients in locating resources that accepted various insurances.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Maintained accurate records on in-progress and completed processing of 50 + referrals daily, ensuring full data integrity throughout process.
Medical Records Specialist
SCL Health
02.2019 - 10.2019
- Reviewed charts and flagged incomplete or inaccurate information.
- Maintained patient records in compliance with security regulations.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
- Scanned 50 medical records or more in digital format for easy retrieval and accessibility.
Skills
- Document filing
- Document Review
- Attention to Detail
- Organizational Skills
- Research proficiency
- Task Prioritization
- Time Management
Timeline
Order Intake Quality Advocate I
Inogen
10.2023 - Current
Referral Specialist
Centura Health
03.2020 - 07.2021
Medical Records Specialist
SCL Health
02.2019 - 10.2019
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