Theresa Haile
Neosho,MO
Summary
Accomplished Hospitality Department Manager at McDonald's, adept in sales expertise and staff management, significantly improved customer satisfaction through strategic oversight and effective team leadership. Skilled in database management and fostering strong relationships, consistently exceeded performance goals by implementing innovative operational strategies.
Overview
6
6
years of professional experience
Work History
Hospitality Department Manager
McDonald's
Loves Neosho
07.2018 - Current
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
Education
Diploma -
Tulare Western High School
Tulare, CA06.1992
Skills
Goals and performance
Sales expertise
Database Management
Relationship building and management
Staff Management
Order management
Strategies and goals
Policy and procedure adherence
Operations
Able to use all type of computers an run a strong shift
Timeline
Hospitality Department Manager
McDonald's
07.2018 - Current
Diploma -
Tulare Western High School