Theresa Hamilton
Randolph,NJ
Summary
Senior level professional with several years of experience serving discerning clients in upscale retailers. Proven history of creating and implementing sophisticated style approaches that satisfy clients and foster upward mobility. Specialist in loyal professional connections with customers.
Overview
5
5
years of professional experience
Work History
Style Consultant
Windsor Fashions
Rockaway, New Jersey
01.2024 - 11.2025
- Styled Windsor Fashions customers by providing personalized outfit selections and tailored fit guidance.
- Greeted clients with a friendly smile upon their arrival to create a welcoming atmosphere., analyzed fashion needs, and identified suitable products for their consideration.
- Assisted shoppers with product knowledge and fashion recommendations.
- Communicated promotions and product details to encourage customer purchases.
- Consistently exceeded monthly sales goals and set new overall store sales records.
- Resolved customer concerns with attentive, courteous service.
- Maintained a high level of professionalism while interacting with customers in person or over the phone.
- Maintained fitting room organization and merchandise presentation standards.
- Replenished floor inventory and organized new Windsor Fashions arrival.
- Collaborated with other departments to improve workflow.
- Stayed observant about customer behaviors to maintain security and prevent loss of merchandise.
- Received payments, processed purchases and issued receipts.
- Documented key information from each service visit into detailed reports.
Assistant Manager
Yankee Candle
Rockaway, NJ
08.2021 - 12.2022
- Supervised daily operations including scheduling shifts, assigning duties.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved customer concerns and guided product, trade-in, and reservation sales.
- Enforced loss prevention, safety rules, and store compliance procedure.
- Resolved conflicts between team members in an effective manner.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Managed inventory counts, replenishment, and merchandise organization.
- Coordinated shipment processing, receiving, and backroom stock flow.
- Maintained up-to-date knowledge of company products and services.
- Collaborated with management on developing strategic plans for achieving business goals.
Assistant Manager
FYE
Rockaway, NJ
07.2020 - 10.2022
- Supervised store operations and daily sales floor activities.
- Opened and closed registers, tills, and cash drawers.
- Resolved customer concerns and guided product, trade-in, and reservation sales.
- Managed shipment processing from receipt to delivery, ensuring timely distribution and efficient backroom stock flow.
- Enforced loss prevention, safety rules, and store compliance procedures.
- Supported scheduling, task assignment, and team communication during shifts.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Facilitated training sessions for new hires, enhancing their understanding of workplace procedures and culture.
- Developed a system for tracking inventory and ordering supplies.
- Developed reports on sales trends, inventory levels, and financial data to inform management decisions.
- Executed thorough opening procedures to prepare store for daily operations., closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, by setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Assigned work and monitored performance of project personnel.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Proposed or approved modifications to project plans.
- Implemented quality control measures to uphold company standards.
- Trained associates on customer service, POS use, and store policies.
- Managed inventory counts, replenishment, and merchandise organization.
Assistant Manager
GameStop
Rockaway, NJ
03.2021 - 01.2022
- Supervised GameStop store operations and daily sales floor activities.
- Trained associates on customer service, POS use, and store policies.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved customer concerns and guided product, trade-in, and reservation sales.
- Managed inventory counts, replenishment, and merchandise organization.
- Coordinated shipment processing, receiving, and backroom stock flow.
- Opened and closed cash drawers to ensure accurate financial transactions. GameStop registers, tills, and cash drawers.
- Enforced loss prevention, safety rules, and store compliance procedures.
Education
Randolph High School
Randolph, NJSome College (No Degree) - Musical Theater
County College of Morris
Randolph Township, NJSkills
- Inventory management
- Sales reporting
- Store operations
- Customer service
- Client communication
- Problem solving
- Conflict resolution
- Attention to detail
- Team leadership
- Brand awareness
- Fashion knowledge
- Client relationship building
- Product expertise
- Analytical skills
- Phone communication
References
References available upon request.
Timeline
Style Consultant
Windsor Fashions
01.2024 - 11.2025
Assistant Manager
Yankee Candle
08.2021 - 12.2022
Assistant Manager
GameStop
03.2021 - 01.2022
Assistant Manager
FYE
07.2020 - 10.2022
Randolph High School
Some College (No Degree) - Musical Theater
County College of Morris