Theresa Hand
Columbus,OH
Summary
Flexible Assistant Manager experienced in team leadership and operational management. Contributed to team success by fostering a positive customer experience through strong work ethic and effective multitasking. Focused on enhancing team dynamics and performance through exceptional communication and time management skills.
Overview
11
11
years of professional experience
Work History
Brand Ambassador
Ralph Lauren
Columbus, Ohio
04.2026 - Current
- Represented Ralph Lauren brand standards on sales floor and in client conversations.
- Delivered personalized styling support using product knowledge and seasonal collections.
- Assisted clients with fitting room selections and wardrobe coordination.
- Assisted with organizing stock room and managing shipments efficiently.
Assistant Manager of Operations
Victoria's Secret & PINK
Columbus, OHIO
11.2021 - 08.2026
- Represented Victoria’s Secret brand standards on sales floor and floor sets.
- Delivered personalized styling support using product knowledge and seasonal collections.
- Assisted clients with fitting room selections and wardrobe coordination.
- Supervised daily store operations and team scheduling
- Supported hiring, onboarding, and staff training
- Monitored inventory levels and ordered needed supplies
- Resolved customer concerns and escalated service issues
- Reviewed cash handling and register procedures
- Prepared reports and shared updates with leadership
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
Assistant Manager
Boot Barn
Hilliard, Ohio
11.2025 - 04.2026
- Represented boot barn brand standards on sales floor and in floorsets
- Delivered personalized styling support using product knowledge and seasonal collections.
- Assisted clients with fitting room selections and wardrobe coordination.
- Supervised daily store operations and team scheduling
- Supported hiring, onboarding, and staff training
- Reviewed cash handling and register procedures
- Coordinated task assignments and workflow priorities
- Prepared reports and shared updates with leadership
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Created reports on sales trends, inventory levels, and financial data.
Assistant Manager
Famous Footwear
Columbus, Ohio
03.2019 - 11.2022
- Represented famous footwear with genuine connection.
- Delivered personalized styling support using product knowledge and seasonal collections.
- Assisted clients with fittings
- Supervised daily store operations and team scheduling
- Supported hiring, onboarding, and staff training
- Monitored inventory levels and ordered needed supplies
- Reviewed cash handling and register procedures
- Coordinated task assignments and workflow priorities
- Prepared reports and shared updates with leadership
- Supervised daily operations including scheduling shifts, assigning duties.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Making sure the store is brought up to date for each season with the newest floorsets.
Laundry and Dry Cleaning Assistant
Courtney’s tanning and laundry
Columbus, OH
05.2017 - 02.2019
- Processed drop-off laundry orders, ensuring accuracy and customer satisfaction.
- Sanitized and maintained tanning beds for safe customer use.
- Maintained cleanliness and organization of laundry area to promote a welcoming environment.
- Opened and closed store.
Laundry and Dry Cleaning Assistant
Sc Wash And Tan
Columbus, Ohio
07.2015 - 03.2017
- Washed laundry for customers.
- Sold lotions and laundry soap’s.
- Opened and closed store.
- Cleaned and prepared tanning beds for clients.
Education
West High School
Columbus , OHIOSkills
- Product styling
- Visual merchandising
- Floor set execution
- Floor operations and displays
- Retail operations
- Inventory control
- Inventory tracking
- Sales reporting
- Cash handling
- Problem solving
- Team leadership
- Team training
- Scheduling
- Customer service
- Problem solving
- Project management experience
- Brand awareness development
- Operation lead
- Operation lead
Timeline
Brand Ambassador
Ralph Lauren
04.2026 - Current
Assistant Manager
Boot Barn
11.2025 - 04.2026
Assistant Manager of Operations
Victoria's Secret & PINK
11.2021 - 08.2026
Assistant Manager
Famous Footwear
03.2019 - 11.2022
Laundry and Dry Cleaning Assistant
Courtney’s tanning and laundry
05.2017 - 02.2019
Laundry and Dry Cleaning Assistant
Sc Wash And Tan
07.2015 - 03.2017
West High School