Theresa Worcester
Lee,ME
Summary
Dynamic professional with a diverse background in the medical, educational, and service sectors, offering a robust foundation in customer service and exceptional communication skills. Proven track record of effectively engaging with the public, fostering positive relationships, and addressing community needs while pursuing full-time studies at UMA. Committed to leveraging academic knowledge to create meaningful community impact and meet the evolving demands of the field. Equipped with extensive expertise in conducting thorough insurance inspections, risk assessment, and regulatory compliance, ensuring high standards and a results-driven focus in every role.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Insurance Inspector
Profile Inspections Services Inc
03.2016 - Current
- Company Overview: The company I work for umbrellas for many insurance companies such as Met life, Hanover, AAA, Vermont Mutual and many others.
- I inspect homes for insurance companies. I provide a detailed report of observations of homes and properties.
- I measure structures on properties and look for any details that the insurance companies would want fixed.
- I have completed wood stoves reports and look for any structural issues or minor details that homeowners must fix.
- The company I work for umbrellas for many insurance companies such as Met life, Hanover, AAA, Vermont Mutual and many others.
Customer Service Agent
UScellular
03.2024 - 06.2024
- I worked with customers daily selling phones and greeting customers and taking bill pays.
BHP
MC Community
01.2014 - 01.2015
- I work one one one with a autistic child working on life skill goals.
- I've worked in behavioral health for quite sometime but is is great to see immediate changes in a child.
- I am kind, compassionate and have a deep need to help people or change peoples lives in a positive way.
Receptionist
Health Access Network
10.2013 - 01.2014
- Greeted the patients and public, made/ cancelled apps, made follow up calls.
- Patient registration insurance/ demographics.
- Worked with computer and all office equip.
- Directed phone calls to the proper provider.
- Took patient payment and made nightly deposits.
- I was very well liked by the patients, sometimes all they needed before or after a emotion appt was a caring person behind the desk.
- I worked in the behavioral health department.
Receptionist
St Croix Regional Health Center
02.2009 - 06.2013
- Same as above but worked directly with Psychiatrist Christine White.
- I made great community connections with patients and community member and staff.
After School Program Coordinator
ERII school
09.2006 - 06.2010
- Worked with teacher Ana other staff to provide tutoring to students in need, arranged for all trips and guest speaker to come and talk to the kids.
- Attended monthly meeting and workshops for the requirements to the grant.
- I hope I impacted one child to realize that learning happens in such a variety of ways.
Education
Certificate - Residential care
WCCC
Calais, ME12.1999
Business -
Lee Academy
Lee, ME12.1992
Skills
- Fast learner
- Communication skills
- Customer service
- Organizational skills
- Behavioral Health
- Tutoring
- Special Education
- Classroom Management
- Front desk
- Documentation review
- Food handling
- Supervising experience
- Conflict management
- Administrative experience
- Writing skills
- EMR systems
- Care plans
- Home care
- Microsoft Word
- Management
- Accounting
- QuickBooks
- Leadership
- Cash register
- Sales
- Clerical experience
- Restaurant experience
Certification
- First Aid Certification, 05/01/22
- CPR Certification, 08/01/28
- Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service Agent
UScellular
03.2024 - 06.2024
Insurance Inspector
Profile Inspections Services Inc
03.2016 - Current
BHP
MC Community
01.2014 - 01.2015
Receptionist
Health Access Network
10.2013 - 01.2014
Receptionist
St Croix Regional Health Center
02.2009 - 06.2013
After School Program Coordinator
ERII school
09.2006 - 06.2010
Certificate - Residential care
WCCC
Business -
Lee Academy
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