Summary
Overview
Work History
Education
Skills
Timeline
Generic

Theresa Harris

Killeen

Summary

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

10
10
years of professional experience

Work History

Cna

Beth Shalom Nursing Center
10.2021 - 08.2025
  • Assisted patients with daily living activities, including bathing, grooming, dressing, and toileting to support hygiene and comfort.
  • Provided feeding assistance to patients, including those with special dietary needs or limited mobility.
  • Performed manicures and basic grooming tasks to help maintain patients’ dignity and personal care.
  • Changed bed linens and clothing regularly, maintaining clean and sanitary conditions for patient comfort and health.
  • Monitored and reported changes in patient condition to nursing staff, supporting timely and appropriate care interventions.

Occupational Medicine

Beach Billing Llc
09.2021 - 05.2025
  • Handled collection calls to clients and insurance companies to ensure timely payments and resolve outstanding balances.
  • Managed invoice creation and processing, including accurate data entry, tracking, and billing follow-ups.
  • Operated fax and electronic communication systems to send and receive sensitive medical and billing information in compliance with HIPAA standards.
  • Performed filing and document management for patient records, billing statements, and correspondence, ensuring accurate and organized record-keeping.
  • Provided administrative support to clinical and billing staff, contributing to efficient day-to-day operations of the occupational medicine department.

Customer Service Representative

TeleDirect Call Center
01.2021 - 09.2021
  • Provided exceptional customer service by handling high volumes of inbound and outbound calls in a fast-paced call center environment.
  • Answered calls on behalf of multiple businesses and clients, ensuring prompt and professional communication tailored to each company’s needs.
  • Accurately documented and relayed messages, ensuring timely follow-up and client satisfaction.
  • Scheduled and confirmed appointments using internal systems, maintaining accuracy across various calendars and time zones.
  • Assisted callers with insurance sign-ups and plan selections, guiding them through eligibility and enrollment processes.
  • Responded to policy-related inquiries, explaining coverage details and resolving issues in a clear and courteous manner.

Sales Associate

Farm Fresh
03.2015 - 01.2021
  • Processed and managed financial transactions, including money orders, Western Union, MoneyGram, and lottery sales, ensuring accuracy and compliance with store and regulatory policies.
  • Handled Ticketmaster transactions, assisting customers with ticket purchases, exchanges, and event information.
  • Oversaw returns and refunds, resolving customer issues efficiently while adhering to store policies and maintaining high service standards.
  • Maintained accountability for cash handling, balancing drawers, and ensuring all financial transactions were accurately recorded.
  • Supervised front-end operations, including cashiers and customer service staff, to ensure smooth workflow and excellent customer experience.
  • Trained and supported new employees on POS systems, customer service procedures, and proper transaction handling.
  • Ensured compliance with fraud prevention protocols and financial security procedures during high-risk transactions.

Education

Oakill High School
Oak Hill, WV

Skills

  • Vital signs monitoring
  • Health monitoring
  • Infection control practices
  • Medication assistance
  • Attention to detail
  • Time management
  • Active listening
  • Flexibility and adaptability
  • Complex Problem-solving
  • Critical thinking
  • Conflict resolution

Timeline

Cna

Beth Shalom Nursing Center
10.2021 - 08.2025

Occupational Medicine

Beach Billing Llc
09.2021 - 05.2025

Customer Service Representative

TeleDirect Call Center
01.2021 - 09.2021

Sales Associate

Farm Fresh
03.2015 - 01.2021

Oakill High School

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