Open To Work
THERESA HERNANDEZ
Tolleson,AZ
Work Preference
Summary
Remote Patient Access Representative with healthcare experience in patient scheduling, EMR documentation, and HIPAA compliance. Bilingual support enhances patient communication and coordination across multidisciplinary teams, contributing to streamlined workflows and improved patient access.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Patient Access Representative
SimonMed Imaging
06.2025 - Current
- Handled high-volume calls to ensure timely patient care communication
- Strengthened remote healthcare workflow continuity through timely follow-up and tracking to support patient access
- Communicated report status and care updates effectively across multidisciplinary teams to enhance collaboration
- Coordinated radiology report follow-up among providers, nurses, and radiologists to ensure timely patient care
- Maintain EMR records under HIPAA standards to support compliant patient workflows
- Process addendum requests with accurate documentation for network provider review
Certified Medical Assistant
Arizona Liver Health
City, Arizona
12.2024 - 03.2025
- Conducted patient intake, recorded vitals, and documented EMR to ensure accurate patient information
- Verified insurance details and patient information to support clean front-end workflows
- Performed FibroScan procedures while following infection control and safety guidelines
- Coordinated follow-up appointments to facilitate seamless transitions in patient care
- Scheduled patient visits and managed provider calendars to optimize care coordination
Certified Medical Assistant
Banner Digestive Institute
City, Arizona
07.2023 - 10.2024
- Roomed patients and prepared charts in EMR systems, ensuring timely access to critical information for provider examinations
- Collected vitals and relayed patient updates to providers, facilitating accurate and effective visit preparation
- Maintained exam room readiness and organized supplies, supporting infection control standards and enhancing patient safety
- Supported patient education and service delivery in a fast-paced specialty care setting
Education
High School Diploma -
Humanities and Science Academy
Phoenix, AZSkills
- Patient intake
- EMR documentation
- Insurance processing
- patient scheduling
- medical terminology
- data management
- patient advocacy
Certification
- Certified Clinical Medical Assistant (CCMA), National Healthcareer Association
- Certified Medical Assistant / Phlebotomy Associate, Arizona College
Timeline
Patient Access Representative
SimonMed Imaging
06.2025 - Current
Certified Medical Assistant
Arizona Liver Health
12.2024 - 03.2025
Certified Medical Assistant
Banner Digestive Institute
07.2023 - 10.2024
High School Diploma -
Humanities and Science Academy