THERESA HORTON
Tupelo,MS
Summary
A results-oriented professional with high standards, I excel at managing customer interactions and delivering exceptional service. Known for reliability and adaptability in dynamic environments, I ensure seamless team collaboration and positive outcomes. Proficient in conflict resolution and effective communication, I am highly valued for my positive attitude and customer-first approach.
Overview
17
17
years of professional experience
Work History
Instacart Shopper
Instacart Inc
03.2020 - Current
- Hand-picked highest quality products for Instacart clients, meeting and exceeding company service targets and customer satisfaction records
- Instituted safety measures during purchases and transport that decreased food and grocery contamination by 95%
- Selected items based on customers' preferences and coordinated directly with customers to manage necessary changes
- Maintained high satisfaction ratings by completing orders quickly and making good customer selections.
- Managed time effectively to complete multiple orders within tight deadlines, maximizing productivity and earnings.
Driver
Uber LLC
10.2017 - Current
- Followed all relevant traffic laws and safety regulations
- Client pickup and drop off at a specified location
- Utilized GPS and other navigation tools to plan routes and stay on schedule
- Maintain a professional demeanor at all times
- Maintain a clean and sanitized vehicle
- Abide by all COVID-19 requirements
Machine Operator
National Packaging
11.2016 - 06.2017
- Set up and operated Ropak machinery in line with line orders and docket
- Troubleshoot breakdowns and quickly restored performance
- Kept machinery clean and operating efficiently to meet production targets consistently
- Mounted attachments and adjusted tension to achieve desired work quality
- Followed detailed instructions to operate machines with accuracy and produce quality products
- Packaged finished products into boxes, cartons, and containers for shipping to customers
Customer Service Associate
Acco Brands LLC
05.2008 - 03.2013
- Followed established protocols for escalating customer complaints to management
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Advised customers on status of merchandise ordered and arranged for pickup and delivery
- Addressed customer concerns and provided timely resolution to mitigate complaints
- Answered calls or emails from customers and assisted with special requests or resolving complaints
Education
High School Diploma -
Shannon High
Tupelo, Ms05.1979
Skills
- Issue Resolution
- Customer Service Expertise
- Mobile Application Expertise
- Proficient in Prioritizing Tasks
- Critical Reading Skills
- Reliable Work Ethic
- Product Selection
- Effective Communication
- Detail-Oriented Approach
- Equipment Operation
- Mobile app proficiency
Languages
English
Native or Bilingual
Timeline
Instacart Shopper
Instacart Inc
03.2020 - Current
Driver
Uber LLC
10.2017 - Current
Machine Operator
National Packaging
11.2016 - 06.2017
Customer Service Associate
Acco Brands LLC
05.2008 - 03.2013
High School Diploma -
Shannon High
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