Summary
Overview
Work History
Education
Skills
Timeline
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Kaylee Marsh

Scotts Valley,CA

Summary

Dynamic and results-driven professional with extensive experience in customer service and delivery roles, including at Door Dash. Proven ability to enhance customer satisfaction through effective issue resolution and efficient GPS navigation. Strong work ethic and exceptional training skills, consistently fostering team productivity and engagement.

Overview

9
9
years of professional experience

Work History

Instacart Shopper

Maplebear Inc.
Scotts Valley, CA
11.2021 - Current
  • Cultivated close relationships with customers, built a loyal clientele, and went the extra mile in deliveries.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Suggested comparable products to replace out-of-stock items.
  • Listened to customer needs to identify and recommend the best products and services.
  • Informed customers about specials, new products, or promotions available in-store.
  • Completed pickup and shopping orders for customers within the local area.
  • Provided exceptional customer service throughout the shopping experience.
  • Followed all safety protocols while handling food items such as raw meats, produce, and dairy products.

Food Delivery Driver

Door Dash
Santa Cruz, CA
04.2021 - Current
  • Carried food in insulated bags to maintain hot or cold temperature.
  • Picked up meals from local restaurants and dropped off at residential and business customer locations.
  • Documented time of delivery to record completion of order.
  • Collected tips from customers through hands-free electronic methods.
  • Recorded weekly hours and mileage for accurate payment.
  • Delivered fresh food to customers across local area.
  • Maintained vehicle according to company and state safety requirements.
  • Planned and followed efficient routes using physical maps and GPS applications.
  • Applied defensive driving and safety techniques to prevent accidents.
  • Conducted pre-inspections to keep trucks reliable and well-maintained.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Completed daily pre-trip inspection checklist before first delivery.

House Cleaner

Ashley Luce
Santa Cruz, CA
06.2022 - 08.2025
  • Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Sanitized doorknobs, light switches and other frequently touched surfaces.
  • Assisted in laundry services including washing, drying, and folding linens.
  • Removed lint from carpets using a vacuum cleaner attachment.
  • Cleaned building floors by sweeping, mopping and scrubbing.

Mcdonalds

Chris Wakeland
Scotts Valley, CA
01.2019 - 03.2020
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
  • Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
  • Answered customer quests, provided store information and escorted to desired store areas.
  • Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
  • Performed excellent costumer service
  • Made sure duties got completed efficiently and affectively

Child Caretaker

Jenny Grundy
Scotts Valley, CA
08.2018 - 06.2019
  • Instructed children in health and personal habits, including eating, resting and hygiene habits.
  • Made nutritious snacks and meals for three children.
  • Sanitized high-touch surfaces, including toys and tables to maintain clean, safe environment.
  • Prepared meals, snacks and refreshments while accounting for dietary needs and restrictions.
  • Organized and planned age-appropriate reading, crafts and music lessons.
  • Balanced schedules to promote optimal rest, play and educational periods.
  • Tidied up, washed hands and assisted children in bathroom.
  • Maintained safe, healthy and comfortable childcare environment.
  • Enforced rules to teach good manners and maintain safe environment.
  • Cared for three children ages three to ten.
  • Completed pick up duties after school and drove them to sports activities
  • Made sure each child completes all homework tasks

Front Desk Assistant

Rendezvous Salon
Scotts Valley, CA
05.2016 - 05.2018
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Computed bills, collected payments and made change for guests.
  • Maintained accurate bookkeeping of important files and ran reports and delivered updates on occupancy and revenues to supervisor.
  • Created and optimized employee schedules for shift coverage.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.

Education

Associate of Science - Nursing

Cabrillo College
Aptos, CA
05-2023

High School Diploma -

Oasis High School
Aptos
06.2019

Y.E.S School
Santa Cruz, CA

Scotts Valley High School
Scotts Valley, CA

Skills

  • Delivery confirmations
  • GPS navigation
  • Phone orders
  • Mobile payment technology
  • Smartphone operation
  • Excellent sense of direction
  • Work ethic
  • Cash counting machine operations
  • Cash register operation
  • Merchandise restocking
  • Issue resolution
  • Ordering and stocking
  • Credit and cash transactions
  • Payment processing
  • Customer assistance
  • Returns and exchanges
  • Training and mentoring
  • Payment verification
  • Appointment confirmation
  • Listening skills
  • Listen effectively
  • Work well in groups or teams
  • I have a high drive to perform my duties to the best of my ability

Timeline

House Cleaner

Ashley Luce
06.2022 - 08.2025

Instacart Shopper

Maplebear Inc.
11.2021 - Current

Food Delivery Driver

Door Dash
04.2021 - Current

Mcdonalds

Chris Wakeland
01.2019 - 03.2020

Child Caretaker

Jenny Grundy
08.2018 - 06.2019

Front Desk Assistant

Rendezvous Salon
05.2016 - 05.2018

High School Diploma -

Oasis High School

Y.E.S School

Scotts Valley High School

Associate of Science - Nursing

Cabrillo College

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Kaylee Marsh