THERESA L JOHNSON
Columbiana,OH
Summary
Reliable professional with background in financial transactions, known for high productivity and efficient task completion. Possess key specialized skills in cash handling, customer service, and fraud detection which contribute to maintaining accuracy and promoting client trust. Excel in communication, problem-solving, and time management, ensuring seamless operations and positive customer experiences. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
28
28
years of professional experience
Work History
Universal Banker 1
Farmers National Bank Of Canfield
Poland, OH
07.2020 - 09.2024
- Provided customer service to clients by answering questions, resolving complaints and processing transactions.
- Explained banking products and services such as checking accounts, savings accounts, loans and credit cards to potential customers.
- Assisted customers with online banking setup and troubleshooting issues.
- Opened new accounts for customers, including checking accounts, savings accounts and certificates of deposit.
- Processed deposits, withdrawals, loan payments and other financial transactions.
- Verified customer identity through driver's license or other forms of identification.
- Maintained records of customer interactions and transactions in accordance with bank policies.
- Balanced currency, coin and checks in cash drawers at ends of shifts and calculated daily transactions using computers or calculators.
- Cross-sold bank products such as debit cards, credit cards and overdraft protection plans to existing customers.
- Researched account discrepancies or errors identified during audits or reviews.
- Developed relationships with business owners to promote commercial banking services.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
Customer Service Cashier
Walmart
Salem, OH
04.2018 - 07.2020
- Greeted customers and provided friendly customer service.
- Processed credit card transactions accurately and efficiently.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Adhered to company policies concerning returns, exchanges, refunds., including proper documentation completion.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Customer Service Manager
Marc's
Boardman, OH
08.1996 - 01.2012
- Managed day-to-day operations, including supervision and assignment delegation for 100+ employees
- Developed open and professional relationships with team members, enabling better, more effective customer service
- Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction
- Interviewed, hired and trained new team members
- Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction
- Answered customer requests with friendly, knowledgeable service and support
- Organized and managed hiring, training and employee scheduling to maximize productivity
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
Education
High School Diploma -
Beaver Local High School
East Liverpool, OHSkills
- Talent development
- Client relations and retention
- Conflict resolution techniques
- Quality assurance controls
- Accurate Transaction Handling
- Branch operations
- Customer Needs Assessment
- Wire Transfers
- Accurate Deposit Processing
- Data Verification
Timeline
Universal Banker 1
Farmers National Bank Of Canfield
07.2020 - 09.2024
Customer Service Cashier
Walmart
04.2018 - 07.2020
Customer Service Manager
Marc's
08.1996 - 01.2012
High School Diploma -
Beaver Local High School
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