Theresa Johnson
Coral Springs,FL
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
5
5
years of professional experience
Work History
Customer Service Sales Representative
Conduent Business Solutions
Coral Springs, FL
07.2024 - 11.2025
- Suggested additional products or services that may benefit the customer's needs.
- Processed orders, forms, applications, and requests.
- Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
- Greeted and assisted customers to foster positive experiences.
- Provided accurate information about products and services.
Customer Service Chat Representative
Rue La La
Coral Springs, FL
01.2023 - 06.2024
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Identified and escalated priority issues per client request guidelines.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Explained products or services to customers and provided pricing details.
- Provided customers with product and service information.
- Responded to customer inquiries through chat in a timely and accurate manner.
- Resolved customer complaints via phone, email, mail, or social media.
Customer Service Advocate
Blue Stream Fiber/Insight Global
Coral Springs, FL
01.2021 - 12.2022
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Documented customer notes with CRM software to keep records accurate and current.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Updated system with order specifics and customer details, preferences, and billing information.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
Associate of Science - Health Information Management
Springfield Technical Community College
Springfield, MA05-2013
Skills
- CRM software
- Order processing
- Customer service
- Conflict resolution
- Verbal and written communication
- E-commerce support
- Zendesk experience
- E-commerce sales
- Computer skills
Timeline
Customer Service Sales Representative
Conduent Business Solutions
07.2024 - 11.2025
Customer Service Chat Representative
Rue La La
01.2023 - 06.2024
Customer Service Advocate
Blue Stream Fiber/Insight Global
01.2021 - 12.2022
Associate of Science - Health Information Management
Springfield Technical Community College
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