Summary
Overview
Work History
Education
Skills
Certification
Timeline
Barista
Jalyn Bradley

Jalyn Bradley

Camden,Arkansas

Summary

Dynamic Customer Service Representative with a proven track record at Conduent Business Solutions, excelling in complaint resolution and building empathetic client relationships. Skilled in POS systems and creative problem solving, I consistently exceed service standards, ensuring exceptional customer experiences and fostering strong stakeholder connections.

Overview

8
8
years of professional experience
1
1

Certification

1
1

WAGE

Work History

Customer Service Representative

Conduent Business Solutions
12.2024 - Current
  • Responded to customer requests for products, services, and company information.
  • Investigated and resolved accounting, service and delivery concerns.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.

Customer Service Representative

Foundever
08.2023 - 12.2023
  • Responded to customer requests for products, services, and company information.
  • Implemented and developed customer service training processes.
  • Promptly responded to inquiries and requests from prospective customers.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

CNA

Ouachita Nursing & Rehabilitaon Center
09.2022 - 04.2023
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.

Customer service representative

Pizza Hut
04.2020 - 08.2020
  • Add your content
  • Responded to customer requests for products, services, and company information.
  • Promptly responded to inquiries and requests from prospective customers.
  • Sought ways to improve processes and services provided.
  • Maintained up-to-date knowledge of product and service changes.

Line assembly

Walmart
03.2017 - 01.2018
  • Add your content
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Gained strong leadership skills by managing projects from start to finish.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Education

Diploma - Business Administration

SAU Tech Adult Education
Camden, AR

Skills

  • Scheduling
  • Complaint resolution
  • Account updating
  • POS systems expert
  • Script adherence
  • Multi-line telephone operations
  • Researching
  • Microsoft outlook
  • De-escalation techniques
  • Customer consulting
  • Team development
  • Reading comprehension
  • Microsoft Excel
  • Call management
  • Creative problem solving
  • Adaptability and flexibility
  • Key stakeholder relationship building
  • Call center procedures
  • Product knowledge

Certification

Certified Nursing Assistant

Timeline

Customer Service Representative

Conduent Business Solutions
12.2024 - Current

Customer Service Representative

Foundever
08.2023 - 12.2023

CNA

Ouachita Nursing & Rehabilitaon Center
09.2022 - 04.2023

Customer service representative

Pizza Hut
04.2020 - 08.2020

Line assembly

Walmart
03.2017 - 01.2018

Diploma - Business Administration

SAU Tech Adult Education

Similar Profiles

CREATE PROFILE
Jalyn Bradley