Theresa Jones
Whitakers,NC
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving. Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes. Trustworthy and dedicated employee with 10 years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs. Reliable employee seeking cashier position. Offering excellent communication and good judgment.
Overview
12
12
years of professional experience
Work History
Customer Service Cashier
Sheetz
Roanoke Rapids, NC
01.2015 - 11.2017
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Utilized various software applications to process customer orders.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Adhered strictly to company guidelines regarding loss prevention measures while performing cashier duties.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
Assistant Store Manager
Super Ten
Enfield, NC
02.2010 - 03.2014
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reduced operational risks while organizing data to forecast performance trends.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reported issues to higher management with great detail.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Assistant Store Manager
Family Dollar
Enfield, NC
09.2005 - 04.2009
- Managed daily store operations to ensure optimal customer service and employee productivity.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Collaborated with the Store Manager to develop strategic plans for sales growth and operational improvements.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Oversaw staff scheduling, ensuring adequate coverage during peak hours while minimizing labor costs.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Education
High School Diploma -
Southeast Halifax High School
Halifax, NC06.1984
Skills
- Customer Relationship Management (CRM)
- Cash handling and management
- Merchandise Packaging
- Shipment Procedures
- Loss Prevention
- Cash Management
- Issue Resolution
- Cross-selling abilities
- Price Identification
- Product Merchandising
- Inventory Stocking
- Cash Register Operations
- Staff Supervision
- Customer Transactions
- Drawer balancing
- Employee Training
Timeline
Customer Service Cashier
Sheetz
01.2015 - 11.2017
Assistant Store Manager
Super Ten
02.2010 - 03.2014
Assistant Store Manager
Family Dollar
09.2005 - 04.2009
High School Diploma -
Southeast Halifax High School