Brittany Young
Gonzales,LA
Summary
Customer service specialist and receptionist with 12 years of experience in managing high call volumes and multitasking effectively. Proficient in communication, organization, and problem-solving, consistently delivering exceptional service. Detail-oriented and reliable, with a strong focus on hospitality and time management. Seeking opportunities in assistant or front desk roles to leverage extensive experience and exceed expectations.
Overview
13
13
years of professional experience
Work History
Customer Service Associate Cashier
All Star Kia
Baton Rouge, Louisiana
12.2022 - Current
- Processed transactions accurately utilizing point-of-sale systems and cash handling methods.
- Greeted customers upon entry and addressed inquiries to assist with their needs.
- Organized checkout areas to create a welcoming customer experience.
- Processed returns and exchanges per company policies to support customer satisfaction.
- Conducted daily opening and closing tasks, including money counting and cash drawer balancing.
- Supported various departments during peak periods to optimize operations.
- Entered data into company database with accuracy and efficiency.
- Updated warranties and completed service repair orders in the CDK system.
Receptionist
Oceans Behavioral Hospital
Baton Rouge, Louisiana
03.2018 - 04.2020
- Managed front desk operations to create a welcoming environment for patients.
- Answered multi-line phone system, directing calls to appropriate staff members efficiently.
- Scheduled appointments and coordinated patient admissions efficiently.
- Handled patient inquiries and resolved issues with professionalism and care.
- Communicated effectively with medical staff to relay patient information promptly.
- Handled patient inquiries and resolved issues professionally to enhance patient satisfaction.
- Assisted in managing office supplies and inventory for seamless operations.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
Leasing Assistant
Sable Chase Apts
Baton Rouge, Louisiana
04.2013 - 11.2016
- Handled leasing inquiries, delivering comprehensive information about available units to enhance tenant engagement.
- Assisted with tenant applications while maintaining accurate records in the system.
- Resolved tenant complaints promptly, ensuring high levels of customer service.
- Coordinated move-in and move-out processes, ensuring a smooth transition for new tenants and maintaining occupancy rates.
- Monitored tenant accounts for late or missed payments to maintain financial accuracy.
- Planned and executed open house events to effectively showcase rental units and attract potential tenants.
- Developed marketing materials to promote vacancies and community events effectively.
- Simultaneously managed multiple tasks while adhering to tight deadlines.
Education
High School Diploma -
Glen Oaks High
Baton Rouge, LA05-2008
Skills
- Cash handling
- Point-of-sale operation
- Data entry accuracy
- Customer inquiry resolution
- Returns processing
- Customer relationship management
- Property Management
- Administrative experience
- Record keeping
- Yardi
- Microsoft work
- Microsoft Office
- Excel
- CDK
- CRM
- Appointment Scheduling
- Warranties
- Office Experience
- Inventory management
- Effective communication
- Problem solving
Timeline
Customer Service Associate Cashier
All Star Kia
12.2022 - Current
Receptionist
Oceans Behavioral Hospital
03.2018 - 04.2020
Leasing Assistant
Sable Chase Apts
04.2013 - 11.2016
High School Diploma -
Glen Oaks High