Work Preference
Overview
Work History
Education
Interests
Work Availability
Skills
Accomplishments
Timeline
Generic
Open To Work

THERESA KAUFMAN

Evanston

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Customer Service RepresentativeClerical AssistantCase AideHuman Resources AssistantLibrary Assistant

Work Type

Part TimeFull TimeSeasonal Work

Location Preference

On-Site
Location: Evanston, US
Open to relocation: Yes

Salary Range

30000/yr - 200000/yr

Important To Me

Career advancementWork-life balanceCompany CultureHealthcare benefitsPaid sick leave401k matchStock Options / Equity / Profit Sharing

Overview

26
26
years of professional experience
3
3
years of post-secondary education

Work History

Customer Service Rep/Cashier

The Home Depot
Chicago
03.2000 - Current
  • Coordinate front-end cashiers, expedite transactions, enhance customer satisfaction
  • Resolve customer issues, deliver first-level de-escalation, ensure smooth operations
  • Guide and train front-end associates, foster skill development and team efficiency
  • Assist customers with purchases, item location, and reward program enrollment
  • Monitor self-checkout systems, troubleshoot issues, maintain seamless service
  • Promoted a customer first approach enhancing satisfaction and loyalty through attentive service and personalized assistance
  • Streamlined checkout processes, reducing wait times and increasing transaction efficiency, leading to noticeable gains in customer throughput
  • Monitored self-checkout systems, resolving complex issues promptly to maintain operational integrity and enhance user experience
  • Trained and mentored front-end associates, fostering a supportive environment that improved team efficiency and service quality
  • Resolved customer concerns with empathy and professionalism, leading to improved loyalty and a stronger reputation for service excellence
  • Assisted customers with product inquiries and rewards program enrollment, enhancing their shopping experience and promoting brand loyalty
  • Fostered a collaborative team environment, enhancing communication and boosting morale among front-end associates

Education

Associate of Arts - Communication

Oakton Community College
Des Plaines, IL
01.2013 - 05.2016

Interests

Tai chi, swimming, cooking, movies and long walks

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills



  • Complaint resolution

  • Money handling
  • Refund management
  • Support case resolution
  • Stock management
  • Data entry
  • Product knowledge
  • De-escalation techniques
  • Clerical support
  • Active listening
  • Decision-making
  • Adaptability and flexibility
  • Refunds processing
  • Administrative support
  • Calm demeanor
  • Positive and professional
  • Staff training
  • Punctuality and reliability
  • Customer relations
  • Staff education and training
  • Retail sales customer service
  • Call center experience
  • Credit card payment processing
  • Creative problem solving
  • Professional telephone demeanor
  • Order fulfillment
  • In-store support

Accomplishments

  • Monetary Transactions - Managed cash, check, credit, and automatic debit card transactions with flawless accuracy.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Promoted products and encouraged customers to upgrade their existing product plans.
  • Conflict Resolution - Accountable for managing customer account inquiries, accurately delivering information to ensure the resolution of product/service issues and customer satisfaction.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.

Timeline

Associate of Arts - Communication

Oakton Community College
01.2013 - 05.2016

Customer Service Rep/Cashier

The Home Depot
03.2000 - Current

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THERESA KAUFMAN