Theresa Kish
Parma,OHIO
Summary
Driven Veterinary Assistant with proven expertise in patient care and client communication, honed at Independence Veterinary Hospital. Excelled in administering treatments, enhancing customer service, and streamlining appointment scheduling. Demonstrated attention to detail and adeptness in patient restraint, contributing to improved client relations and operational efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Veterinary Assistant
Independence Veterinary Hospital
Independence, OH
11.2004 - 05.2022
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
- Provided customer support to clients, answering questions and addressing concerns.
- Improved client relations through effective communication and education on pet health needs.
- Promoted preventive care services by educating clients on the importance of routine check-ups, vaccinations, and dental cleanings.
- Answered owner animal health questions and advised on best care practices.
- Cleaned, sterilized and maintained surgical instruments and equipment.
- Educated clients on post-surgical care and nutrition.
Veterinary Assistant
Randall Veterinary Hospital
Warrensville Heights, OH
09.2001 - 10.2003
- Cleaned, sterilized and maintained surgical instruments and equipment.
- Assisted veterinarians with euthanasia of animals.
- Collected and prepared specimens and samples for outside laboratory analysis.
- Kept detailed records of animal treatments and medications.
- Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
- Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Prepared animals for surgical procedures.
- Assisted in examination and treatment of animals in veterinary clinic.
- Administered injections, oral medications and topically applied medications prescribed by veterinarian.
- Restrained animals for examination and treatment.
- Streamlined appointment scheduling to optimize daily operations and maximize patient throughput.
- Promoted preventive care services by educating clients on the importance of routine check-ups, vaccinations, and dental cleanings.
Sales Associate/Customer Service Representative
Barnum
Macedonia, OH
01.2001 - 09.2001
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
High School Diploma -
Nordonia High School
Macedonia, OH06.2000
Skills
- Veterinarian Assistance
- Client Communication
- Appointment Scheduling
- Patient restraint
- Reception duties
- Attention to Detail
Timeline
Veterinary Assistant
Independence Veterinary Hospital
11.2004 - 05.2022
Veterinary Assistant
Randall Veterinary Hospital
09.2001 - 10.2003
Sales Associate/Customer Service Representative
Barnum
01.2001 - 09.2001
High School Diploma -
Nordonia High School