Summary
Overview
Work History
Education
Skills
Certification
Assessments
Additional Information
Timeline
CustomerServiceRepresentative
Theresa Kussard

Theresa Kussard

Sheboygan,WI

Summary

To use my years of professional experience in a place where my skills are needed and valued. I come with strong work ethics, a willingness to learn new skills, and a proven ability to quickly adapt to new environments. I'm eager to contribute to team success and further develop professional skills. I bring a positive attitude and commitment to continuous learning and growth.

Overview

33
33
years of professional experience
1
1
Certification
4
4
years of post-secondary education

Work History

Assistant Cook

Sheboygan Area School District
09.2024 - Current
  • Assistant to lead cook. Prepares food (hot and cold items) for 200 students daily. Follows recipes, stocks refrigerator and freezer daily with fresh and frozen foods, cooks and serves food, keeps buffet stocked at all times, records food and beverage quantities into computer. Daily housekeeping including dishes, sweeping, mopping, cleaning all food prep surfaces.

Substitute Educational Assistant

Sheboygan Area School District
01.2024 - 09.2024
  • Part time substitute teacher’s aide for all grades, K5-12. As needed basis.

Substitute Teacher

Sheboygan County Head Start
02.2024 - 08.2024
  • Worked on-call as a teacher's assistant at Head Start, with 3, 4 and 5 year old kids. I also take care of my two grandsons aged 2 and 9, every afternoon at my home, on a permanent basis. My hours of availability are 6 am to noon.

Receptionist

Manitowoc Child Support Agency
09.2019 - 03.2023
  • Managed front desk operations, took payments, provided forms and information, invoicing, filing, data entry. Use of all office equipment and Microsoft software applications, as well as industry-specific computer systems and software.

Administrative Assistant

Sheboygan County Child Support Agency
05.2008 - 08.2019
  • Managed case files and documentation for enforcement workers. Took payments and gave info to clients. Heavy use of multi-line phones and data entry. Daily use of all office machinery. Coordinated communication between clients, attorneys, and agency staff to facilitate resolutions. Created and managed weekly court hearing schedule and interoffice meetings.

Receptionist

Wind Mill Slatwall Products
01.2006 - 01.2008
  • Functioned as company's only administrative assistant, receptionist, and supply manager.

Administrative Assistant

Manpower
01.2003 - 01.2006
  • Three long-term contract Administrative Assistant positions for Pottery Maintenance office, Engineering Payroll, and Marketing Department at Kohler Generators

Corporate Receptionist

Nemschoff Chairs, Inc
01.2002 - 01.2003

Administrative Assistant/Data Entry

SEEK, Inc
01.2001 - 01.2002

Radio Traffic Manager/Receptionist/Head Copywriter

Midwest Communications Radio, Inc
01.1998 - 01.2001
  • WHBL/WWJR/WBFM radio stations

Word Processing Associate, Supply Manager, Back-up to Receptionist

Van Der Jagt Williamson & Associates, LLC, CPA's
01.1993 - 01.1997

Education

Professional Certification - Secretarial Word Processing

Milwaukee Business Technical Institute
Milwaukee, WI
04.2001

Music Education/Communications

Alverno College
Milwaukee, WI
01.1988

High School Diploma -

John Marshall High School
Milwaukee, WI
09.1982 - 06.1986

Skills

  • Typing and Data entry
  • Proofreading
  • Electronic Transcription
  • Customer Service
  • Multi-line Switchboard
  • Payroll
  • Ms Office Suite
  • Cash Handling
  • Reception Desk
  • Job and Calendar Scheduling
  • Filing
  • Billing
  • Supply Inventory and Maintenance
  • Copywriting
  • Creative Writing
  • Food handling and meal preparation
  • Childcare

Certification

  • Driver's License
  • Certified Secretarial Word Processor

Assessments

  • Administrative assistant/receptionist – Proficient
  • June 2021
  • Using basic scheduling and organizational skills in an office setting
  • Full results: Proficient
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

  • Skills and Training
  • MS Office Suite
  • Direct Customer Service
  • Accurate typing at 71 wpm
  • Switchboard (multi-line)
  • KIDS Online Data System
  • Client-Worker Liaison
  • Windows & Internet
  • Grammar and Proofreading
  • All office equipment
  • Brochure/Poster Creation
  • Data Entry & Payroll
  • Transcription / Letter writing
  • Good attendance / Punctuality
  • Adherence to rules, guidelines
  • Confidentiality

Timeline

Assistant Cook

Sheboygan Area School District
09.2024 - Current

Substitute Teacher

Sheboygan County Head Start
02.2024 - 08.2024

Substitute Educational Assistant

Sheboygan Area School District
01.2024 - 09.2024

Receptionist

Manitowoc Child Support Agency
09.2019 - 03.2023

Administrative Assistant

Sheboygan County Child Support Agency
05.2008 - 08.2019

Receptionist

Wind Mill Slatwall Products
01.2006 - 01.2008

Administrative Assistant

Manpower
01.2003 - 01.2006

Corporate Receptionist

Nemschoff Chairs, Inc
01.2002 - 01.2003

Administrative Assistant/Data Entry

SEEK, Inc
01.2001 - 01.2002

Radio Traffic Manager/Receptionist/Head Copywriter

Midwest Communications Radio, Inc
01.1998 - 01.2001

Word Processing Associate, Supply Manager, Back-up to Receptionist

Van Der Jagt Williamson & Associates, LLC, CPA's
01.1993 - 01.1997

High School Diploma -

John Marshall High School
09.1982 - 06.1986

Music Education/Communications

Alverno College

Professional Certification - Secretarial Word Processing

Milwaukee Business Technical Institute