THERESA LANG
Sr. Program Manager
Atlanta,GA
Summary
Strategic Principal Program Manager with 13+ years of expert leadership experience in Fortune 500 and enterprise environments. Proven expertise in driving large-scale digital transformation, cloud migration, and process optimization initiatives. Specializing in transforming fragmented data into unified, predictive ecosystems for Inventory Optimization. Expert at building and leading cross-functional teams, managing multi-million-dollar portfolios, and delivering measurable improvements in operational efficiency, compliance, and stakeholder satisfaction. Recognized for strategic vision, technical acumen, and the ability to align technology solutions with business objectives in fast-paced, highly regulated industries. Proven track record of executing multi-million-dollar budgets ($10M+) and leading cross-functional Agile Development teams to align technology delivery with long-term corporate growth goals.
Overview
1
1
Language
17
17
years of professional experience
Work History
Sr. Product Manager/Business Analyst
All Wrapped Up Corporate Gifting Consulting
06.2024 - 03.2026
- Directed strategic planning to improve client outcomes, negotiated agreements, established performance schedules, and oversaw internal management.
- Fostered sales growth by cultivating vendor relationships.
- Managed financial operations.
- Utilized Tableau and Jira for inventory management and data warehousing.
- Provided remote service support and tailored SAP security solutions using my expertise.
- Addressed and rectified authorization issues and segregation of duties (SOD) conflicts within SAP.
- Addressed and resolved customer issues, ensuring comprehensive customer care.
Sr. Technical Program Manager
Edward Jones
01.2023 - 04.2024
- Led the migration of the Enterprise Legal Management (ELM) system a multi-million-dollar ($25M+) business initiative, successfully leading a cross-functional team to transition legal files and databases to a AWS cloud-based infrastructure, enhancing data accessibility and reducing operational costs by 20%.
- Developed and executed comprehensive training programs for internal teams, driving a 95% adoption rate of the new ITSM system through targeted workshops, hands-on sessions, and ongoing support, significantly improving user proficiency and system engagement within the Marketing Dept.
- Defined and monitored key performance indicators (KPIs) and key risk indicators (KRIs) to enhance ITSM performance, leveraging data analytics to increase response time by 30% and streamline service delivery processes.
- Assisted Jira Assets to optimize configuration management and asset tracking, achieving 100% accuracy in the configuration management database (CMDB) and enhancing asset visibility across the organization.
- Leveraged Power BI to connect to diverse data, manage reporting, and create dashboards to disseminate insights throughout the organization.
- Managed development milestones for java resources through multiple project life cycles in an agile development environment.
- Implemented incident management strategies by analyzing, identifying, and correcting hazards, while also taking preventive actions to avert future incidents.
- Led assessments of current ITSM practices, collaborating with business units to identify critical gaps/risks and opportunities for improvement, resulting in the development of strategic transition plans that improved process efficiency by 25%.
- Defined and implemented project plans for product launches, managed delivery timelines, and oversaw communication strategies partnering with vendor management for internal teams and external stakeholders.
Lead Project/Program Manager, Infrastructure
UPS Supply Chain Solutions
06.2022 - 01.2023
- Oversaw the end-to-end onboarding process for new employees or clients, ensuring a smooth transition and alignment with organizational goals; as well as created and maintained onboarding documentation, training materials, and process guides.
- Directed the lift-and-shift migration of the Healthcare Operating System application suite and SQL database to an AWS cloud infrastructure, enhancing system reliability and reducing operational costs by 25%.
- Partnered strategically with Product Management to develop and execute comprehensive business plans for Supply Chain strategies, contributing to a 15% increase in operational efficiency.
- Led performance testing and reporting initiatives, identifying and implementing performance tuning opportunities that resulted in a 20% reduction in system response times.
- Project Manager at UPS overseeing end-to-end SCM process maintenance, driving operational efficiency, reducing workflow bottlenecks, and ensuring seamless logistics execution across high-volume environments.
- Directed Change Management policies by conducting strategic planning, stakeholder analysis and training and support.
- Developed and implemented project plans for product launches, ensuring adherence to delivery timelines and effectively coordinating communication strategies with internal teams and external vendor management teams.
- Project Manager at UPS overseeing end-to-end SCM process maintenance, driving operational efficiency, reducing workflow bottlenecks, and ensuring seamless logistics execution across high-volume environments.
- Directed Operations team on the training updates for the LMS eLearning Portal learning management system.
- Mentored and developed product leads, enhancing their technical proficiency and leadership capabilities, resulting in a 30% improvement in team performance metrics.
- Utilized Power BI, to connect to various data sources managing reporting and creating dashboards, to share insights across their organization.
- Partnered with various testing teams on concepts and methodologies, including Functional Testing, Black Box, Regression, User Acceptance Testing (UAT), Smoke, Sanity, Unit, Integration, and End-to-End Testing.
- Directed Change Management policies by conducting strategic planning, stakeholder analysis and training and support.
- Developed incident management strategies through the analysis, identification, and rectification of hazards, while also implementing preventive measures to avoid future incidents.
Sr. Program Manager (Contract)
Doosan
06.2021 - 06.2022
- Led the operations team on the migration of Hybris Parts Portal Ordering and SABA learning management systems from Doosan Inc. to Bobcat Inc. utilizing Oracle Analytics Cloud Services, supporting the reporting, analytics, and company dashboards.
- Performed data analysis and root cause analysis via fishbone diagram and identified improvement opportunities to improve efficiency by 25%.
- Managed the ordering and placing of requests for more stock and supplies.
- Kept accurate records of inventory transactions and followed safety regulations.
- Monitored and tracked inventory levels, production rates, and the flow of incoming and outgoing goods from warehouses across the various markets.
- Implemented Jira Assets to enhance configuration management and asset tracking within the Python database, resulting in improved asset transparency across the organization.
- Controlled the receiving and the unloading of storage and verified the incoming products against purchase orders.
- Led cross-functional agile teams through the delivery of new products and services, as well as their ongoing support and maintenance.
- Helped prioritize business priorities and work closely with business owners and stakeholders to optimize return on investment.
- Managed and supported team on management system, Salesforce.com.
Sr. Program Manager
UPS Supply Chain Solutions
10.2018 - 06.2021
- Led the re-engineering and migration of the company's AS400 platform to the AWS cloud, utilizing existing technical resources to align with Supply Chain Solution's IT strategic goals, resulting in a 30% increase in system efficiency and scalability.
- Managed and optimized product roadmaps, epics, and user stories, enhancing project transparency and delivery efficiency through strategic JIRA administration and backend task management.
- Authored comprehensive documentation and release notes for customer audiences, improving user understanding and adoption rates by 20%.
- Defined and monitored key performance indicators (KPIs) and key risk indicators (KRIs) to enhance CMM ITSM performance, leveraging data analytics to increase response time by 30% and streamline service delivery processes.
- Enhanced logistics preparation processes across Asian, Latin, and European markets, streamlining operations and reducing preparation time by 15%, contributing to improved global supply chain efficiency.
- Developed governance-based business plans that strengthened compliance and operational oversight, supporting the alignment of IT initiatives with broader corporate objectives.
- Managed development milestones for java resources through multiple project life cycles in an agile development environment.
- Project Manager at UPS responsible for maintaining and optimizing Warehouse Management System (WMS) processes to support high-volume logistics operations.
- Leveraged ServiceNow PPM to monitor real-time resource utilization and dynamically adjust project allocations.
- Designed and implemented resource plans based on availability, skill sets, and project demand.
- Tracked key financial metrics including ROI, NPV, and IRR across project portfolios.
- Adapted financial planning strategies in response to evolving project performance and outcomes.
- Led cross-functional teams to implement supply chain strategies, enhancing operational efficiency.
- Developed and maintained project schedules, ensuring timely deliverables and adherence to quality standards.
- Facilitated stakeholder meetings to align project objectives, resulting in improved collaborative efforts.
- Managed risk assessments and mitigation plans, significantly reducing project delays and resource wastage.
Program Manager
AT&T
03.2014 - 09.2018
- Analyzed data and generated reports on onboarding effectiveness.
- Oversaw the end-to-end onboarding process for new employees.
- Directed large-scale IT projects with budgets exceeding $2 million, leveraging Agile and Waterfall methodologies to drive projects to completion, enhancing infrastructure efficiency by 30%.
- Oversaw the budgeting and forecasting for enterprise IT initiatives, developing data-driven financial dashboards that improved project cost management and forecasting accuracy by 20%.
- Led JAD sessions and Agile/Scrum ceremonies, optimizing team performance and alignment, which reduced project cycle times by 15% and improved stakeholder satisfaction.
- Implemented ITUP processes to mitigate risks in Merger Integration projects, cutting critical project risks by 25% and ensuring seamless technology integration across platforms.
- Managed the DTV Merger Server build in collaboration with the Data Warehouse team, scaling system capacity by 40% to support increased customer activations, including major retail partners like Walmart and Target by partnering with vendor management teams.
Sr. Lead Project Manager
AT&T
01.2011 - 02.2014
- Directed cross-functional JAD sessions with business and vendors for U-verse and Mobility projects, defining and aligning external requirements that drove successful integrations and enhanced service delivery.
- Led end-to-end project management for AT&T's U-verse and Mobility projects, including software development for U-verse, Retail, Mobility, and Legacy AT&T applications.
- Collaborated with Architectural and Development teams to align application roadmaps with service-oriented architecture (SOA) and design capabilities, contributing to a cohesive strategy that improved system scalability and reduced redundancy across projects.
- Optimized and reduced resource management for BNS IT projects by implementing data-driven allocation strategies, enhancing budget adherence and resource utilization, which led to a 15% cost savings across projects.
- Implemented ITUP processes for risk mitigation, proactively identifying and resolving critical project risks, which decreased project delays by 25% and ensured consistent on-time delivery.
- Transformed complex business requirements into technical solutions, using Object-Oriented Design, UML diagrams, and data modeling to create scalable, functional designs that improved project clarity and execution efficiency.
Retail IT/Sr. Project Manager
AT&T
11.2008 - 01.2011
- Collaborated with Retail IT/PMO to define business system and user requirements for IT projects using AT&T POS retail applications (Phoenix, PDC, iPOS, OPUS, RiSQ), resulting in a 20% improvement in project delivery accuracy and enhanced customer experience across retail channels.
- Managed Customer Care and Billing with business as well as system requirements for IT projects.
- Responsible for managing the facilitation of requirements sessions with clients, developers, test leads, and architects to further define requirements utilizing AT&T applications such as OASYS, CARE, TLG as well as retail applications: Phoenix, Premier and PDC.
- Led JAD sessions to define external interface requirements for non-Mobility system integration with Mobility IT systems, streamlining integration processes and reducing development time by 15%, improving system interoperability.
- Led testing teams on concepts and methodologies, including Functional Testing, Black Box, Regression, User Acceptance Testing (UAT), Smoke, Sanity, Unit, Integration, and End-to-End Testing.
- Lead Project Manager supporting Six Sigma (scope change) project to reduce scope changes within IT new product development. (This project was instrumental in saving AT&T $500K in 2018).
- Developed comprehensive technical documentation, including use cases, Object-Oriented Designs, UML diagrams, and data models, leveraging tools like Visio and Rational Rose, which facilitated clear communication and reduced design errors by 30%.
- Managed project documentation and issue tracking using Agile/Scrum methodologies throughout the software development lifecycle, enhancing project transparency and reducing resolution times for critical issues by 25%.
- Partnered with Architectural and Development teams to align application roadmaps with service-oriented architecture (SOA) and design capabilities, contributing to a cohesive strategy that improved system scalability and reduced redundancy across projects.
Education
Bachelor of Arts - Political Science
Howard University
Washington, D.C.Skills
Strategic Vision and Execution
Team Building and Mentorship
Cross-functional Collaboration
Change Management and Organizational Development
Conflict Resolution and Decision Making
Stakeholder Engagement and Communication
Program & Project Management (Agile, Waterfall, Hybrid)
Strategic Planning & Execution
Cloud Migration (AWS, SAP Cloud, Oracle EBS)
Accomplishments
- Led team to meet 40% of SLAs by streamlining business processes and identifying areas for improvement.
- Designed and implemented an innovative workflow solution for a $5 million, 150-employee company.
Timeline
Sr. Product Manager/Business Analyst
All Wrapped Up Corporate Gifting Consulting
06.2024 - 03.2026
Sr. Technical Program Manager
Edward Jones
01.2023 - 04.2024
Lead Project/Program Manager, Infrastructure
UPS Supply Chain Solutions
06.2022 - 01.2023
Sr. Program Manager (Contract)
Doosan
06.2021 - 06.2022
Sr. Program Manager
UPS Supply Chain Solutions
10.2018 - 06.2021
Program Manager
AT&T
03.2014 - 09.2018
Sr. Lead Project Manager
AT&T
01.2011 - 02.2014
Retail IT/Sr. Project Manager
AT&T
11.2008 - 01.2011
Bachelor of Arts - Political Science
Howard University