Theresa Luu
South Miami
Summary
Nail Technician with a proven track record at Nails Star, excelling in nail art techniques and customer service. Recognized for enhancing client satisfaction through innovative designs and effective appointment management. Committed to maintaining high sanitation standards while fostering strong client relationships, ensuring a welcoming and safe environment for all.
Overview
3
3
years of professional experience
Work History
Nail Technician
Nails Star
03.2024 - Current
- Provided exceptional nail care services, ensuring client satisfaction and loyalty.
- Executed a variety of manicure and pedicure techniques with precision and attention to detail.
- Maintained cleanliness and organization of workstations, adhering to health and safety standards.
- Educated clients on nail care products and aftercare practices to enhance service longevity.
- Collaborated with team members to improve service efficiency and customer experience.
- Developed new nail art designs, staying current with industry trends to attract clientele.
- Streamlined appointment scheduling processes, improving overall workflow and service delivery times.
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Offered advice and recommended products to improve and maintain nails.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Communicated effectively with management concerning important customer issues.
- Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.
- Oversaw schedule to manage appointments of new and existing clients.
- Supported overall salon operations by assisting with administrative duties, such as answering phones, booking appointments, and handling transactions when necessary.
- Demonstrated expertise in various nail art designs, attracting new customers seeking unique styles for special events or everyday wear.
Door Attendant
YMCA Daycare
07.2023 - 05.2024
- Monitored entrance for security, ensuring safety of guests and property.
- Managed front door operations, greeting visitors with professionalism and courtesy.
- Supported check-in/check-out processes by assisting guests as needed.
- Kept work area clean and safe.
- Maintained cleanliness and organization of entrance area to enhance customer experience.
- Assisted in daily activities, fostering a safe and engaging environment for children.
- Maintained cleanliness and organization of play areas, promoting a hygienic space for children.
- Communicated effectively with parents regarding children's progress and daily experiences.
- Adapted quickly to diverse classroom needs, demonstrating flexibility in various situations.
- Maintained daily records of children's individual activities, behaviors, meals, and naps.
- Maintained child-friendly environment by allowing frequent access to outdoor activities.
Restaurant Hostess
ESushi Bar & Grill
09.2022 - 06.2023
- Greeted and seated guests, ensuring a warm and welcoming atmosphere.
- Managed reservation system, optimizing table turnover and guest experience.
- Collaborated with servers and kitchen staff to streamline service flow.
- Handled customer inquiries and concerns with professionalism and empathy.
- Coordinated special requests for events, enhancing guest satisfaction.
- Maintained cleanliness and organization of waiting area and dining space.
- Assisted in training new host staff on operational procedures and standards.
- Monitored guest wait times, providing timely updates to enhance experience.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Answered customer questions about hours, seating, and menu information.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
Education
No Degree - Psychology
University of Miami
Coral Gables, FL05-2028
High School Diploma -
Frank W. Springstead High School
Spring Hill05-2024
Skills
- Customer service
- Time management
- Sanitation procedures
- Appointment management
- Team collaboration
- Problem-solving skills
- Schedule maintenance
- Attention to detail
- Decision-making
- Active listening
- Detail-oriented
Languages
Vietnamese
Professional Working
Timeline
Nail Technician
Nails Star
03.2024 - Current
Door Attendant
YMCA Daycare
07.2023 - 05.2024
Restaurant Hostess
ESushi Bar & Grill
09.2022 - 06.2023
No Degree - Psychology
University of Miami
High School Diploma -
Frank W. Springstead High School