Theresa Mallory
Martinsburg,WV
Summary
Transportation and customer service professional with extensive experience managing schedules, coordinating services, and maintaining detailed documentation. Proven track record in delivering timely services and ensuring high customer satisfaction through effective communication and problem-solving in fast-paced environments.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Lead Social Service Assistant
Harper's Ferry Job corps
Harper's Ferry, West Virginia
10.2005 - Current
- Coordinated services and resources for clients, managing multiple priorities to ensure effective support in a fast-paced environment.
- Communicated effectively with clients, agencies, healthcare providers, and community partners.
- Resolved complex issues and identified solutions that facilitated timely service delivery for clients.
- Provided leadership and guidance to team members, aligning efforts with organizational goals to enhance team effectiveness.
- Maintained detailed records, documentation, and confidential information with accuracy and professionalism.
- Assisted with scheduling, case tracking, and operational support activities.
- Demonstrated strong organizational skills and the ability to manage high workloads while meeting deadlines.
Medical Courier
MMG Logistics
Bennettsville, South Carolina
02.2022 - 04.2025
- Transported medical supplies between healthcare facilities and laboratories, ensuring timely delivery to meet patient needs.
- Delivered medical supplies to healthcare facilities and patients promptly.
- Ensured compliance with safety and handling regulations, maintaining high standards for patient safety during deliveries.
- Managed routing schedules to optimize delivery times, minimizing delays and improving service reliability.
Uber/Lyft Driver (Independent Contractor)
Uber/Lyft Driver (Independent Contractor)
11.2018 - 01.2022
- Achieved high customer satisfaction ratings through professional, courteous interactions.
- Delivered safe, reliable transportation, enhancing passenger confidence and comfort.
- Exercised excellent judgment and defensive driving skills, ensuring passenger safety.
- Utilized GPS and navigation systems to determine efficient routes and maintain on-time performance.
- Managed daily schedules independently and adapted quickly to changing customer demands.
- Ensured vehicle cleanliness, safety, and compliance with rideshare requirements.
Education
Graduate - Business Technology
Harper Ferry Job Corps
Harpers Ferry, WV01-2005
High School Diploma -
Eastern Senior High School
01-2002
Skills
- Transportation Coordination
- Logistics Support
- Route Planning & Navigation
- Safe Vehicle Operation
- Record Keeping & Documentation
- Problem Solving
- Client Relationship Management
- Team Leadership
- Communication Skills
- Customer Service Excellence
- Customer service expertise
- Organizational communication
- Service coordination
- Time Management
- Deadline-oriented
- Attention to Detail
- Reliability and professionalism
- Adaptability & Quick Learning
- Ability to work efficiently in fast-paced environments
- Independent work experience
- Professionalism and satisfaction
- Professionalism and satisfaction
Certification
- CPR
- Hippa
Timeline
Medical Courier
MMG Logistics
02.2022 - 04.2025
Uber/Lyft Driver (Independent Contractor)
Uber/Lyft Driver (Independent Contractor)
11.2018 - 01.2022
Lead Social Service Assistant
Harper's Ferry Job corps
10.2005 - Current
Graduate - Business Technology
Harper Ferry Job Corps
High School Diploma -
Eastern Senior High School