Theresa McDonough
Aurora
Summary
Dependable professional with strong communication and problem-solving skills. Experienced in fast-paced environments, adept at managing multiple projects, and committed to delivering exceptional results.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
28
28
years of professional experience
1
1
Certification
Work History
CO II
Colorado Department Of Corrections
Denver, CO
08.2016 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
CO I
Colorado Department Of Corrections
Denver, CO
10.2013 - Current
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
Ramp Agent, Customer Service Supervisor
Frontier Airlines
Denver, CO
01.1998 - 10.2013
- Coordinated aircraft loading and unloading operations to ensure timely departures.
- Conducted safety inspections of ground equipment and adhered to operational protocols.
- Assisted in managing baggage handling processes, reducing mishandling incidents.
- Trained new ramp agents on industry standards and safety procedures.
- Streamlined communication between ground crew and flight operations for efficiency.
- Implemented best practices for baggage tracking using advanced technology systems.
- Mentored junior staff to improve team performance and adherence to schedules.
- Evaluated workflow processes, identifying areas for improvement in ramp operations.
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
- Coordinated effectively with airline staff, maintaining timely communication on flight schedules and potential issues.
- Consistently maintained professional appearance and demeanor in accordance with company policies and standards.
- Contributed to a positive team environment by actively collaborating with colleagues and fostering open communication regarding ramp operations concerns.
- Checked cargo and baggage for security to meet TSA regulations.
- Displayed strong attention to detail during aircraft inspections, promptly reporting any observed irregularities or potential hazards.
- Participated in ongoing training sessions to stay updated on industry regulations, best practices, and new technologies in ramp services.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Connected electrical power unit and hoses to aircraft.
- Coordinated ground crew activities to complete objectives on schedule.
- Demonstrated adaptability by quickly adjusting to changing flight schedules or weather conditions, minimizing disruptions to airport operations.
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
- Streamlined baggage loading process, ensuring timely departure of flights and minimal delays.
- Assisted in reducing turnaround times by efficiently managing the unloading and loading of cargo and luggage./';;;;;.
- Collaborated closely with ground crew members to swiftly resolve any logistical challenges that arose during daily operations.
- Completed cargo manifests and flight paperwork for proper luggage and flight tracking.
- Supported maintenance teams with routine inspection tasks, identifying potential issues before they escalated into costly repairs.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Expedited boarding processes for passengers requiring assistance, providing courteous service while ensuring accessibility needs were met.
- Ensured accurate inventory management through meticulous tracking of baggage movement between ramp areas and terminals.
- Improved customer satisfaction with prompt handling of passenger inquiries and concerns related to baggage and boarding procedures.
- Maintained cleanliness and organization in ramp areas, promoting safer work environment for all staff.
- Collaborated with airline partners to streamline cross-operational procedures, enhancing overall service quality.
- Facilitated team-oriented environment, boosting morale and productivity among ramp agents.
- Streamlined ground operations, contributing to overall increase in flight on-time performance.
- Fostered culture of safety, resulting in fewer workplace accidents and injuries.
- Increased operational efficiency through introduction of more effective scheduling system for ground crew shifts.
- Delivered exceptional customer service by promptly addressing and resolving passenger inquiries and concerns regarding luggage.
- Supported seamless passenger experience by assisting with gate operations and boarding processes when required.
- Developed and conducted training sessions for new hires, elevating skill level and knowledge base of ramp crew.
- Supervised daily operations to ensure exceptional customer service delivery.
- Trained and mentored staff on best practices and company policies.
- Resolved complex customer issues, elevating satisfaction ratings significantly.
- Managed scheduling and staffing to meet fluctuating demand effectively.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Coached employees through day-to-day work and complex problems.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Reduced employee turnover by cultivating a supportive culture focused on professional growth opportunities and recognition of achievements.
- Implemented effective scheduling strategies to optimize staff coverage during peak hours and minimize wait times for customers.
- Monitored call center data to assess trends, proactively implementing solutions for identified issues.
- Initiated mentorship program, pairing new employees with experienced mentors for accelerated learning.
Education
No Degree - Injury Massage
Denver School Of Massage Therapy
Denver02-2005
High School Diploma -
Hinkley High School
Aurora, CO05-1981
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Multitasking
- Time management
Certification
- [Mental Health First Aid ] Training - 05/23/2023
- Rocky Mountain Hostage Negotiators Association 07/14/2015
- Leadership Essentials: Motivating Employees 2/27/2017
- Public Speaking Certification
Timeline
CO II
Colorado Department Of Corrections
08.2016 - Current
CO I
Colorado Department Of Corrections
10.2013 - Current
Ramp Agent, Customer Service Supervisor
Frontier Airlines
01.1998 - 10.2013
No Degree - Injury Massage
Denver School Of Massage Therapy
High School Diploma -
Hinkley High School