Theresa Miller
Summary
Highly skilled and enthusiastic professional with more than 10 years of experience managing operations in patient-centric medical offices. Successfully oversee supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level CNA position. Ready to help team achieve company goals.
Overview
19
19
years of professional experience
Work History
CNA Supervisor
St. Helena Parish Nursing Home
04.2017 - Current
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
CNA
Oceans Behavioral Hospital
01.2013 - 08.2018
- Managed relations with payers and providers to generate high reimbursement and low denial rates.
- Managed HR-related responsibilities in compliance with state and federal law.
- Sought out customer feedback through in-person conversations, phone calls and requests for surveys.
- Tracked metrics to develop sound revenue cycle analysis and reporting.
- Marketed hospital to prospective customers and community by identifying and attending relevant local and regional events.
- Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs.
CMT
Evergreen Life Services
01.2005 - 12.2008
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
- Reviewed medication orders for accuracy and completeness before administering medication.
- Counted and recorded medication inventory routinely to maintain medication security and control.
- Reordered medication to maintain adequate supply.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
Education
Associate of Arts -
Northshore Technical Community College -
Greensburg, LA06.2017
High School Diploma -
Kentwood High Magnet School
Kentwood, LA05.2003
Skills
- Epic Systems
- Employee Recruitment and Hiring
- Information Systems Development
- Operating Plans Development
- Employee Work Scheduling
Timeline
CNA Supervisor
St. Helena Parish Nursing Home
04.2017 - Current
CNA
Oceans Behavioral Hospital
01.2013 - 08.2018
CMT
Evergreen Life Services
01.2005 - 12.2008
Associate of Arts -
Northshore Technical Community College -
High School Diploma -
Kentwood High Magnet School
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