Summary
Overview
Work History
Education
Skills
Timeline
Generic

Theresa Miller

Zephyrhills,FL

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

24
24
years of professional experience

Work History

Business Office Manager

Gardens of Westbrooke
Zephyrhills, FL
01.2015 - 08.2024
  • Liaised with leadership to oversee and execute financial, budget and contractual matters.
  • Performed human resources functions by conducting new hire orientation and administering benefits.
  • Delivered administrative support by conducting research, preparing reports and handling information requests.
  • Reviewed invoices for accuracy to identify cost savings.
  • Evaluated office processes to report opportunities for improvement to leadership.
  • Directed and oversaw office personnel activities.
  • Produced and filed payroll reports.
  • Generated relevant paperwork and payroll reports.
  • Prepared physical checks for employees and check stubs for those receiving direct deposits of funds.
  • Managed payroll for temporary, hourly and salaried employees.
  • Enforced payroll-related policies, procedures and regulations to adhere to changing company and governmental standards.
  • Onboarded new employees in time reporting and payroll systems.
  • Processed employee rehires, transfers, terminations and withholdings.

Deli Clerk

Walmart
Lakeland, FL
02.2001 - 11.2010
  • Documented and entered special orders for event catering and party trays.
  • Sliced meats and cheeses and weighed deli items for customers.
  • Checked signage and pricing to verify accurate displays on counters and in cases.
  • Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
  • Provided customers with fresh product and correct portion size to minimize shrink.
  • Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
  • Created aesthetically pleasing food arrangements for special orders and party trays.
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
  • Informed customers of deli specials to increase profits.
  • Maintained safe food handling practices to prevent germ spread.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
  • Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.

Education

High School Diploma -

Zephyrhills High School
Zephyrhills, FL
06-2002

Skills

  • Payroll Management
  • Human Resources Management
  • Administrative Support
  • Office Management
  • Records Management
  • Account Reconciliation
  • Accounts payable and receivable
  • Credit and collections
  • Invoicing and billing
  • Payroll and budgeting
  • Ordering Procedures
  • Cleaning and Sanitizing
  • Product Merchandising
  • Equipment Operation
  • Cash Handling
  • Food Preparation
  • Sanitation and safety standards
  • Honesty and Integrity
  • Salad preparation
  • Inventory Counts
  • Cash Register Operation
  • Safe Food Handling
  • Inventory checks
  • Safe Food Handling Practices
  • Customer Service
  • Equipment use
  • Food Services

Timeline

Business Office Manager

Gardens of Westbrooke
01.2015 - 08.2024

Deli Clerk

Walmart
02.2001 - 11.2010

High School Diploma -

Zephyrhills High School

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Theresa Miller