REBECCA A. ROWLAND
Huber Heights
Summary
Outgoing and hardworking professional offering more than 18 years of Property Management experience. Excellent in planning, controlling and directing the daily operations of a residential property. Striving always to exceed the expectations of residents, property ownership and management while working cooperatively with maintenance and vendors to preserve, maintain and increase the value and integrity of a residential community.
Overview
20
20
years of professional experience
Work History
Assistant Property Manager
Westbrooke Village Apartments
Trotwood
02.2022 - 07.2025
- Managed tenant relations and addressing concerns promptly.
- Coordinated property maintenance requests with vendors and service providers.
- Conducted routine inspections to ensure property standards and compliance.
- Managed leasing documentation and facilitated tenant move-in processes.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Conducted market research to determine competitive rental rates for properties.
- Collected monthly assessments, rental fees, deposits and payments.
- Initiated eviction proceedings when necessary according to state law guidelines.
- Oversaw daily operations, maintenance, and administration of property.
ASSISTANT PROPERTY MANAGER
University Park Apartment Homes
Tempe
03.2017 - 10.2020
- Floated between 3 properties assisting where needed on a daily basis.
- Assisted management teams in leasing, inspections, marketing, auditing, compliance and any other area needed.
- Recognized for being extremely flexible and always being eager and willing to help in any area needed.
ASSISTANT PROPERTY MANAGER
Preserve At Sagebrook
Miamisburg
12.2014 - 01.2017
- Toured property with prospective residents and provided wealth of information in regards to its key features.
- Performed background checks on applicants.
- Marketed property to local businesses through collateral, emails and phone calls.
- Kept meticulous records of all correspondence between management and residents.
- Collected rent and tracked resident payments and information in Yardi.
- Generated, distributed and followed up on resident renewal notices.
- Inspected all vacant rented homes prior to new move in.
ASSISTANT PROPERTY MANAGER
Jamestown Apartment Homes
New Port News
02.2011 - 03.2014
- Responsible for addressing any and all resident complaints, issues and concerns.
- In charge of weekly team meetings to review move-in's, move-out's, weekly projects and goals assigned to each team member for completion that week.
- Collect rent and all other monies applying accordingly to resident ledgers and accounts.
- Generate monthly variance reports ensuring all ledgers are correctly posted and balanced.
- Responsible for initiating, executing and following up on all notices including delinquency, small balance due, non-compliance, renewals, notice of entry, pest control reminders.
- Keeping residents informed of upcoming events and renovation projects within community.
SERVICE MANAGER
Lincoln Military Housing
Virginia Beach
05.2009 - 02.2011
- Conduct all inspections in both occupied and vacant units for needed service and repairs.
- Schedule, confirm and execute all pre-move out inspections 30 days prior to final move out inspection allowing for efficient and accurate scheduling weeks in advance with contracted vendors.
- Recognized and awarded for overseeing that all vacant units, averaging 30 per month, were properly turned and made ready within 7 day goal period.
- Coordinate and schedule all contracting work for both vacant and occupied homes.
- Assign daily work orders to maintenance team, averaging over 100 requests per day, and successfully closing out completed work orders within 24 hour goal period.
- Responsible for overseeing and resolving all resident complaints, issues and concerns that are maintenance related.
- Assist with preparation of maintenance budget and all capital expenditure projects.
- Responsible for overseeing execution and completion for all capital expenditure projects.
- Ensure all maintenance logs are properly kept and maintained.
- Commended for effective communication between maintenance and front office.
- Perform other related duties as required.
LEASING CONSULTANT
Willoughby Cove
Stuart
03.2002 - 04.2009
- Responsible for all leasing from initial point of contact with prospects to final closing on lease.
- In charge of marketing strategy and its execution.
- Assist in addressing all resident concerns and complaints.
- Assist with coordination of maintenance work orders.
- Responsible for resident retention and renewals.
Education
Palm Beach Gardens High School
Palm Beach, FLSkills
- Property Management
- Complex Problem Solving Skills
- Customer Service-Focused
- Harder worker, quick learner
- Polite, respectful and courteous
- Adaptability to change
- Proficient in Yardi Voyager, Yardi Genesis, Yardi Oasis and Rent Manager
Timeline
Assistant Property Manager
Westbrooke Village Apartments
02.2022 - 07.2025
ASSISTANT PROPERTY MANAGER
University Park Apartment Homes
03.2017 - 10.2020
ASSISTANT PROPERTY MANAGER
Preserve At Sagebrook
12.2014 - 01.2017
ASSISTANT PROPERTY MANAGER
Jamestown Apartment Homes
02.2011 - 03.2014
SERVICE MANAGER
Lincoln Military Housing
05.2009 - 02.2011
LEASING CONSULTANT
Willoughby Cove
03.2002 - 04.2009
Palm Beach Gardens High School
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