Summary
Overview
Work History
Education
Skills
Timeline
Generic
Theresa Napoli

Theresa Napoli

King Of Prussia,PA

Summary

Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.


Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

17
17
years of professional experience

Work History

General Mall Manager

Kohan Retail Investment Group
  • To provide full scale management direction for the property to meet ownership objectives which includes successfully performing the following principal accountabilities:
  • Management, Operations, Leasing and Marketing
  • Maintain safety, cleanliness, and integrity of all areas of all buildings, systems, and equipment for all property users
  • Perform daily property inspection to ensure highest levels of standards
  • Prepare team to respond in emergency and crisis situations
  • Have thorough knowledge of area market including all competitive properties and area demographics
  • Develop and maintain an appropriate level of involvement in community affairs and activities representing the property’s interest
  • Enforce all tenant lease requirements
  • Manage the activities of the property’s marketing manager
  • Establish an effective working relationship with all department store managers and other key merchants, including specialty tenants to understand and drive sales
  • Coordinate the operational aspects of the property in a manner which protects, maintains, and improves the value of the owner’s asset
  • Implement and monitor hazard control and team safety practices, ensure compliance with local codes and regulation, and pass the compliance portion of the operations audit
  • Implement preventive, ongoing & anticipated maintenance/repair programs
  • Select contracted services by developing scopes of work, requesting bids, monitor performance per scopes of work and contractual agreements
  • Manage multiple employees through effective communication, supervision, training, and scheduling to ensure tasks are completed timely & in budget
  • Develop multi-year capital project plans and manage the process to complete the capital projects
  • Manage tenant construction with contractors, tenants, and consultants
  • Compliance with local codes and regulations
  • Monitor performance of in-house and contracted services and take necessary action to assure in-house performance and contracted services (security, landscaping, janitorial, etc.) are performing up to our standards
  • Develop Plans of Action for Capital Projects and manage the process to complete these Capital Projects
  • Purchase building and maintenance supplies, machinery, and equipment
  • Establish and maintain appropriate communication with all staff and develop protocols for information sharing
  • Leasing
  • Work in conjunction with property’s Leasing Specialist to execute new and renewal leases to meet or exceed client objectives
  • Direct activities of specialty leasing function to optimize temporary tenant and cart occupancy to maximize property revenue
  • Develop and maintain an effective working relationship with the property’s leasing specialist to ensure budgeted leasing activity occurs
  • Negotiate all tenant rent increase, reduction or termination requests
  • Financial Performance and Reporting
  • Drive NOI – Achieve (and wherever possible exceed) budgeted net operating income for property
  • Determine opportunities to improve Tenant recovery ratios
  • Manage property’s capital to budgeted levels
  • Direct the timely preparation and implementation of all financial reports including budgets, monthly/quarterly reports, sales reports, variance reports, cash flow analyses and forecasts
  • Monitor the collections of all rents and execute appropriate collection processes
  • Ownership Relationships
  • Establish and maintain an effective working relationship with the owner partnership team
  • Employee Motivation and Development
  • Direct & supervise the activities of all property employees
  • Resolve employee issues & work with Insperity to manager employee performance
  • Develop a personnel action plan for each direct report to identify opportunities for further career development
  • Ensure that all supervisory employees do the same for their direct reports
  • Provide regular feedback to employees via annual performance objectives, mid-year reviews, annual reviews, and other communication mechanisms
  • Coordinate appropriate training for property personnel
  • Leadership Skills:
  • Results Driven – can be counted on to exceed goals successfully, bottom line oriented, pushes self and others for results
  • Managerial Courage – provides current, direct, complete, and actionable positive and correctional feedback to others
  • Faces up to people problems quickly and directly
  • Customer Focus – is dedicated to meeting customer’s expectations and acts with customer in mind
  • Problem Solving – uses rigorous logic and methods to solve difficult problems with effective solutions, probes all fruitful sources for answers, can see hidden problems, is excellent at hones analysis, looks beyond the obvious and doesn’t stop at the first answers
  • Time Management – uses time effectively and efficiently; concentrates efforts on the more important priorities; can attend to a broader range of activities; completes work in a timely manner, even under tight deadlines and pressure
  • Motivating Others/Directing Others – creates a climate in which people want to do their best and empowers others
  • Is good at establishing clear directions; distributes the workload appropriately; a clear communicator
  • Inspires an environment of collaborative teamwork
  • Developing Others – provides challenging and stretching tasks and assignments, holds frequent development discussions, is aware of each direct report’s career goals, constructs compelling development plans and executes them, pushes direct reports to accept developmental moves, will take direct reports who need work, is a people builder
  • Planning & Organizing – establishes course of action for team to accomplish goals and evaluates results
  • Develops schedules and task/people assignments
  • Uses resources effectively and efficiently
  • Written/Oral Communications – can write and speak clearly and succinctly in a variety of communication settings and styles
  • Financially Proficient – Thorough understanding of retail accounting principles including recovery ratios and methods, accrual, and cash basis accounting, reading, and understanding financial statements, lease language interpretation and budgeting and forecasting
  • Initiative – Takes pro-active approach to meeting and exceeding the requirements of ownership
  • Develops best practices for operations and financial processes
  • Technology – Takes pro-active approach to learning new software programs to improve efficiency and presentations; as well as continuously enhancing existing skills with Excel, Word, and PowerPoint.

Regional Director, Property Managers and Assistants

Associa Mid
12.2018 - 01.2021
  • Act as Leadership for a team of 10
  • Oversee a Portfolio of 52 Properties
  • Responsible for providing the overall supervision of a community association managers
  • Interact with internal and external customers including homeowners, vendors, board members and committee members, as well as staff at the Associa Client Shared Service Center (CSSC) and within the branch office
  • Responsibilities:
  • Supervise the operation and administration of the Association in accordance with management agreement and the Association's policies and procedures
  • Act as or oversee as the primary liaison with the Association Board of Directors and homeowners as needed
  • Perform/Direct administrative and management duties as requested by the Board of Directors and in accordance with the management agreement
  • Ensure Associa community management tools are being effectively developed and utilized such as annual calendar, action item list, resolution worksheets, timed agendas, RFP matrixes, committee charters, procurement procedures, FY operating budget, etc
  • Review monthly financial reports and ensure management summary is submitted to the association Board of Directors
  • Provide and/or oversee recommendations to the Association Board of Directors and committees regarding major capital expenditures as required to maintain the desired community appearance and operation
  • Monitor corporate and client delinquency rates and collections process for account portfolio
  • Attend Board meetings per the management agreement and community events as needed
  • Prepare Board packages according to established time frames
  • Ensure Board of Directors is aware of legal actions involving the Association
  • Maintain unit and contract files relating to the operations of the Association
  • Assist Board of Directors/ARB with architectural review process and/or routine inspections as necessary
  • Responsible for maintenance of C3 data base, including updating resident information
  • Responsible for routine and special project vendor management including procurement as well as performance evaluation as contracted
  • Responsible for oversight of Associa staff as contract provides
  • Coordinate and/or oversee inspection of building facilities and/or common area and arrange appropriate follow up actions as required
  • Oversee the AP process in accordance with Associa home office processes and procedures
  • Other duties as assigned.

Regional Director of Property Management

Help USA
12.2013 - 01.2016
  • Oversee the Philadelphia region's Property Management Department
  • Be fiscally responsible for the entire portfolio of properties including the property operations and compliance, financial performance and driving value creation within each asset
  • Ensure superior execution of long-term strategy and annual business plans, budgets, and deliver favorable financial results
  • Skilled in financial management
  • Preparation of annual operating budgets, including an assessment and review of proposed capital budget
  • Responsible for ensuring the timely billing and reconcilement of expenses
  • Provide leadership to all property operation personnel to deliver superior customer service
  • Experienced with successfully leading administration and management for multi-site portfolio
  • Strong supervisory skills; proven track record in staff development and promotion
  • Act as Community Liaison for Supportive Services and Housing Redevelopment
  • Superb customer-service skills; demonstrated ability to maintain strong working relations with both internal and external clients
  • Demonstrated ability to manage multiple and complex operational matters daily
  • Highly motivated service oriented, self-starter with an outstanding work ethic
  • Conducts Housing Quality Standards (HQS) inspections, enforces standards, and acts for HQS violations
  • Serves as liaison between PHA and landlords, coordinates owner certification classes, the rent determination process, and all owner activities, including the processing of housing assistance payments (HAP), portability receivables billing, and voucher utilization management
  • Manages regular and interim recertifications, monitors for program compliance and supports tenants throughout the life of the program
  • Monitors HUD regulations, compliance, training, and coordination of hearings
  • Determines eligibility for applicants, issues vouchers, processes transfers, coordinates lease signings, and oversees portability, project-based vouchers, and special programs such as Veterans Affairs Supportive Housing and Homeownership.

Mixed Use Property Manager

ECR REALTY CORP
01.2009 - 01.2013
  • Oversee a variety of duties regarding management of multifamily and commercial buildings
  • Provide leadership and direction to all departments involved in the maintenance and operation of the property including property management, engineering, construction, leasing, garage, and other operations departments
  • Prepare Annual Budget Plan that includes revenue and expense projections, five-year capital plan, leasing assumptions, property, and marketing narratives
  • Manage, report, and explain monthly property financial performance through the Monthly Reports, including explanation of monthly and year-to-date budget variances, explanation of aged receivables and a detail of collection efforts, explanation of capital expenditure variances and project updates, annual financial re forecast, and narratives outlining issues that may affect the overall financial or operational performance of the property
  • Work closely with the leasing representatives in processing and implementing new and renewing lease documents, leading prospective tenant tours, and ensuring tenant retention
  • Track new leases and existing leases and notify the necessary departments of any changes before they occur and ensure that such changes are appropriately documented
  • Manage tenant relationships to ensure requested special services are completed in a timely manner and conduct regularly scheduled inspections of tenant spaces
  • Initiate contact with the new tenant representatives to coordinate the move-in process and to provide an introduction and orientation to the management staff and building, to review list of available services and to explain the building rules and regulations
  • Manage service agreements and compliance with service agreement specifications including, but not limited to, agreements for janitorial service, security service, garage management, and elevator maintenance
  • In addition, continuously survey the market to ensure that the property services are first in class and are being provided in a cost effective and efficient manner
  • Manage design and construction activity (i.e
  • Contracting with Architects and or General Contractors) Monitor construction progress and manage overall tenant improvement and capital improvement projects and budgets
  • Provide competitive property operating expense and tax expense information and explain variances between competitive benchmark expenses as compared to property expenses
  • Review and approve annual reconciliation of operating and real estate tax expenses, annual estimated operating and real estate tax expenses, annual calculation of CPI increases, expense gross-ups, and tenant expense pools
  • Establish and maintain industry contacts and relationships in the property's marketplace through involvement in local Union chapter, trade organizations, and property management and real estate associations
  • Responsibilities:
  • Coordinate and manage building and property services via third party vendors and outside technicians for: snow/ice removal, landscaping, HVAC, elevator, janitorial, waste hauling and life safety systems
  • Coordinate miscellaneous repairs to plumbing, electrical, grease traps, and roofs, among others
  • Schedule and oversee state, local, and other required inspections for elevators, fire alarm, fire extinguishers and backflow prevention devices
  • Maintain proper records
  • Review and approve building service invoices for cost coding and confirmation with budget and service contracts
  • Review utility provider invoices and collaborate with office staff to ensure proper allocation of costs
  • Oversee all aspects of submetering tenant utilities
  • Participate in preparation of tenant CAM reconciliations with accounting staff
  • Ensure required service contracts are in place and that those contracts are being properly administered
  • Maintain accurate records.

Leasing Director

Residential
01.2004 - 01.2009
  • Full responsibility of managing a real estate portfolio, with an array of different asset classes including residential, mixed use and, commercial
  • Work closely with the Property Management group on reducing expenses and strategy, Leasing group on increasing the occupancy percentage of buildings while looking for ways to increase revenue, and the entire team on managing budgets
  • Be responsible for managing tenant, community, and vendor relationships and assembling the right team of vendors to ensure all issues are handled in a timely manner
  • This includes onboarding new properties into our portfolio and conducting weekly/monthly/quarterly meetings about each property that we manage
  • This position demands strong customer skills, creative thinking and problem solving, leadership, and effective written and verbal communication
  • Provide excellent customer service and assistance for all walk-in, email and telephone inquiries
  • Act as a liaison between property management, leasing department, and the public including but not limited to vendors, prospective resident/tenant inquiries, resident/tenant complaints, and general inquiries
  • Daily coordination with the maintenance department for workorders and closeouts
  • Answer and direct phone calls to the appropriate person or department
  • Respond and follow up with all commercial and residential leads
  • Input and track all leasing leads in MRI
  • Coordinate leasing activity and weekly reports with in-house and 3rd-party leasing companies and brokers
  • Schedule and calendar in person leasing tours
  • Assist with drafting residential and commercial lease documents including but not limited to as new leases, amendments, and renewals
  • Track lease expiration dates (residential & commercial)
  • Track resident and business tenant insurance expirations
  • Track parking pass log
  • Submit leasing reports to accounting for weekly KPI's (residential & commercial)
  • Update Yardi (campaigns i.e
  • Auto responses for new applicants, renewals, birthdays etc.)
  • Create and update all weekly, bi-weekly, monthly property meeting agendas
  • Work with leasing staff to onboard new properties, create websites, upload newly available units.

Education

Bachelor's -

Metropolitan College of New York

Professional Certificate - Accounting Technology And Bookkeeping

Intuit Academy
Online

Skills

  • Budget
  • Word
  • Training
  • Powerpoint
  • Strategic Planning
  • Property Management
  • Financial Management
  • Yardi
  • Accounting Software
  • Accounts Receivable
  • Accounts Payable
  • Vendor Management
  • Office Management
  • Operations Management
  • Management
  • Employee Evaluation
  • Accounting
  • Budgeting
  • QuickBooks
  • Payroll
  • Fair Housing regulations
  • Supervising experience
  • Marketing
  • Research
  • Analysis skills
  • OneSite
  • Communication skills
  • Microsoft Office
  • Assessments
  • Management & Leadership Skills: Impact & Influence — Highly Proficient
  • Adapting leadership style to accomplish goals using rational or emotional appeal Full results: Highly Proficient
  • Project Management Skills: Budgeting — Proficient
  • Managing project budgets by appropriately allocating and monitoring financial resources Full results: Proficient
  • Supervisory Skills: Interpersonal Skills — Proficient
  • Fostering a collaborative environment and conducting difficult conversations Full results: Proficient
  • Sales: Influence & Negotiation — Highly Proficient
  • Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals Full results: Highly Proficient
  • Sales Skills — Highly Proficient
  • Accounting Skills:
  • Bookkeeping — Proficient
  • Calculating and determining the accuracy of financial data
  • Full results: Proficient
  • Attention to Detail — Proficient
  • Identifying differences in materials, following instructions, and detecting details among distracting information Full results: Proficient

Timeline

Regional Director, Property Managers and Assistants

Associa Mid
12.2018 - 01.2021

Regional Director of Property Management

Help USA
12.2013 - 01.2016

Mixed Use Property Manager

ECR REALTY CORP
01.2009 - 01.2013

Leasing Director

Residential
01.2004 - 01.2009

General Mall Manager

Kohan Retail Investment Group

Bachelor's -

Metropolitan College of New York

Professional Certificate - Accounting Technology And Bookkeeping

Intuit Academy

Similar Profiles

CREATE PROFILE
Theresa Napoli