Theresa Nauta
Harker Heights,TX
Summary
Results-driven Team Lead known for exceptional productivity and efficient task completion. Specialize in team coordination, conflict resolution, and strategic planning. Excel in communication, leadership, and problem-solving, ensuring seamless operations and project success.
Overview
7
7
years of professional experience
Work History
Team Lead
HSA Bank, Webster Bank
Harker Heights, TX
07.2024 - Current
- Collaborated with other departments to develop effective solutions that meet customer needs.
- Ensured compliance with industry standards and regulations.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Provided support to junior staff during peak periods of workloads.
- Motivated staff through positive reinforcement techniques.
- Ensured compliance with company policies and procedures throughout the team.
Supervisor of Operations
Teleperformance USA
Harker Heights, TX
04.2018 - 07.2024
- Provided training and guidance to team members on operational procedures and best practices.
- Maintained accurate records for tracking progress and performance of team members.
- Coordinated with other departments to ensure smooth flow of work processes and communication.
- Conducted regular reviews with team members to assess their performance and provide feedback as needed.
- Ensured compliance with all applicable laws, regulations and standards.
- Collaborated with senior leadership on strategic initiatives related to operations.
- Monitored employee productivity levels to identify areas for improvement or additional resources needed.
- Oversaw daily operations of the department, including personnel management, budgeting and scheduling.
- Analyzed data to identify trends in customer needs, product demand or operational efficiency opportunities.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Motivated and evaluated personnel for performance improvement and goal achievement.
Education
High School Diploma -
Friona High School
Friona, TX05-1981
Skills
- Trend tracking
- Work assignment delegation
- Performance monitoring
- Resource allocation
- Strategic planning
- Coaching and mentoring
Timeline
Team Lead
HSA Bank, Webster Bank
07.2024 - Current
Supervisor of Operations
Teleperformance USA
04.2018 - 07.2024
High School Diploma -
Friona High School
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