Summary
Overview
Work History
Education
Skills
Timeline
Generic

THERESA NELSON

Eveleth,MN

Summary

Personal Care Assistant experienced in assisting clients with mental impairments or physical limitations to manage everyday tasks. Skilled in geriatric care and providing companionship and direct assistance to cognitively impaired clients.

Overview

21
21
years of professional experience

Work History

Personal Care Assistant

Cherish LLC
07.2022 - Current
  • Monitored and assisted residents through individual service plans.
  • Scheduled and accompanied clients to medical appointments.
  • Planned, prepared, and served meals and snacks according to prescribed diets.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted patients with self-administered medications.
  • Remained alert to problems or health issues of clients and competently responded.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.

Office Coordinator

Veterans On The Lake Resort
04.2012 - 07.2013
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
  • Checked-in late-arrival guests, collected payments and verified reservation details to maintain customer satisfaction.
  • Introduced customers to resort amenities with pleasant and helpful demeanor.
  • Ran end-of-day reports and batches and notified staff of necessary corrections and resolutions.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Maintained office supplies by taking inventory and submitted orders for low-stock items.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.

Housekeeper

Voyageur North Canoe Outfitters
04.2011 - 09.2012
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Managed laundry sorting, washing, drying, and ironing.
  • Polished fixtures to achieve professional shine and appearance.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Kept building entryway glass clean and polished for professional presentation.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Handled requests for extra linens, toiletries and other supplies.
  • Communicated repair needs to maintenance staff.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.

Housekeeping Room Attendant

Super 8 Motel
06.2010 - 09.2011
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Responded to requests from patrons for linens and toiletries.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.

Health Services Technician

MN Department Of Human Services
09.2002 - 05.2005
  • Took and recorded patients' vital signs, documenting in medical charts.
  • Supported patients and family members, actively listening to concerns and offering compassionate care.
  • Transported patients to and from appointments, assisting with getting in and out of vehicles.
  • Coordinated with other healthcare professionals to provide patients with comprehensive care.
  • Prepared and delivered meals to consumers, assisting with feeding when necessary.
  • Monitored and assisted residents through individual service plans.
  • Assisted with daily living activities, running errands, and household chores.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Assisted patients with self-administered medications.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Remained alert to problems or health issues of clients and competently responded.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

Education

Associate of Arts - Legal Secretary

LEGAL
Eveleth, MN
05.1986

Certification - Nursing Assistant

Mesabi Range College
Virginia, MN
07.1982

Skills

  • Behavior Redirection
  • Vital Signs Management
  • Household Tasks
  • Case Management
  • Medication Management
  • Direct Patient Care
  • Adaptable Under Pressure
  • Meal Planning and Preparation
  • Shopping and Errands
  • Tactful Communication
  • Client Records Management
  • Laptop and Tablet Operation
  • Word Processing
  • Personal Oxygen Delivery

Timeline

Personal Care Assistant

Cherish LLC
07.2022 - Current

Office Coordinator

Veterans On The Lake Resort
04.2012 - 07.2013

Housekeeper

Voyageur North Canoe Outfitters
04.2011 - 09.2012

Housekeeping Room Attendant

Super 8 Motel
06.2010 - 09.2011

Health Services Technician

MN Department Of Human Services
09.2002 - 05.2005

Associate of Arts - Legal Secretary

LEGAL

Certification - Nursing Assistant

Mesabi Range College

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THERESA NELSON